Carmelite Hotel

Check in was easy. Room was very good and comfortable.

Nice people, but the bathroom had a funny smell and bath did not drain properly.

It was a nice room well priced. The staff were friendly however they forgot my breakfast for half an hour! To their credit they then gave me breakfast free! I will be staying there again next month now.

Room not ready on time, several of us waiting past 2:30 Small room, with a very uneven floor, uncomfortable squeaky bed, when we couldn’t get any heat we found out that the radiators didn’t work in the hotel. We did get a room change ( a bit better) and a space heater.

Good city centre accomodation. On check in was met with someone else's details on my booking, got some "story" about someone with same name must have stayed before so their system picked their details up. The member of staff wasn't concerned at all but if my address details/phone number etc appear on someone else's booking I would not be happy. With so much emphasis on data protection and the introduction of GDPR at end of this month this to me is a breach of customers data rights. Room 104 was where we stayed. Noise for city centre location wasn't actually too bad, we know this due to two restless nights sleep. The bed itself is rock hard and very uncomfortable which has led to me having a sore shoulder and my husband having a sore back. The shower while serving purpose was a challenge. The shower area itself was lovely and big however the "trays" on the floor are like something you would see on a construction site (metal sheets with holes for drainage). Not securely fastened down and extremely slippery with no option of the old fashioned rubber mat to put down to help this. Weird little blue lights in windows, even with curtains closed the room is still lit up by it, assume on timers as they eventually went off, we couldn't find a way to turn off ourselves. Room other than that was fine, small but as we have stayed before we knew the size to expect, just be careful entering room 104 if you're put in there as you pretty much fall over the bed when you open the door!!!

check in right infront of busy kitchen entrance , also in middle of dining are ,felt awkward

Great location and friendly staff. Some of the tables in the dining room were used for storage. A small thing though indicative that it just a bit chaotic. Wifi on third floor useless.

Lovely rooms and good restaurant and bar. I would definitely stay here again.

This hotel is a very old building and it shows the only lift was out of order which meant lots of stairs the menu was not that cleaver the room was small and very basic

Staff very friendly,hotel was clean and tidy very central for town centre.