SpringHill Suites by Marriott Chicago O'Hare

Old. 25 minutes to check in

1 but would give it a zero 0 stars. Would not stay here again. We booked the park sleep and fly package at SpringHill Suites Chicago O’Hare and had a terrible experience. After returning to Chicago O’Hare, we waited over an hour to be picked up from the airport. The hotel advertises 24-hour shuttle drivers, but Bobby, the supervisor, told us there was a shift change and the pickup was never relayed to the next driver, leaving us stranded at the airport for over an hour. To make matters worse, I called numerous times and no one answered the phone. Being unable to reach anyone while stuck at the airport was beyond frustrating. Poor communication, poor customer service, and completely unacceptable for a hotel offering airport shuttle service. We will not be staying here again.

No free parking no restaurant

Close to the airport. Clean. Staff is very friendly and helpful.

The sink is outside the bathroom which is weird. It’s also weird that there’s no housekeeping on weekends. The breakfast was ok.

Michelle was nothing but the best. Her hospitality is something that cannot be learned. She assisted my friend and I with rebooking for an extra night and not only did we get the exact same room layout, she booked us on the same floor near the laundry machines. She was nothing but humorous, polite and helpful. It was like I was conversing with a long time friend. One of the greatest assists to the team.

They didn’t have to, but they did. I arrived from an early flight hoping to find a corner to get some work done. But, Michelle and Magda found a room for me and then suggested that I first grab some breakfast . I felt that they really cared for travelers. Well done.

Upon arrival, we were told our reservations were cancelled. The hotel was no help and the staff rude.