Comfort Inn Norwalk - Sandusky

Before reservations were made we called to be sure everything worked. It was reported it did however upon check-in we find out it didn't work. Also I requested a wheelchair accessible shower room and found my room wasnt only not a wheelchair accessible shower room but thanks to a door stop in the floor it was barely accessible for my wheelchair. There was no housekeeping and charges for everything. We were required to turn in our dirty towels to receive clean ones and even then we also requested the sheets changed in my daughter room because of my granddaughter spilled pizza sauce on it and we were told we'll see what we can do then all they did was make the bed without changing the sheets. When my son went to turn our towels for clean ones he was asked why we needed new towels. All of these were done by the same guy on the daytime desk. The only very bright side was the extremely nice lady who ran the night shift she was also the only reason for the other bright spot in our stay which was they actually had a nice hot breakfast that her n her aunt cooked each day which was excellent. For me as a early riser as I went out for a smoke at 4am she allowed me to get coffee as they didn't have coffee full time availability. Also on the last night there once again at my 4am trek I come to find my lighter wasn't working and she went out and found me a lighter and again gave me fresh coffee. She truly was the only bright spot in our stay here.

Young man was very polite order man working there not so much room had smell curtains had rips hairs on bathroom floor middle of night older staff yelling for maintenance in halls. Dogs parking throughout night bed was so uncomfortable trash full outside just to name a few things

Check in attendant said “ Expedia never charges your card so I am charging your card 895 right now” I asked for another towel and they said I would have to pay for it Breakfast is horrible. Eggs were cold. Hashbrowns were still frozen. The gentleman that checked us out was very polite and nice. But the guy that checked, the sand was very rude and couldn’t understand the word he said. Area seemed unsafe in general. Lots of vagrants hanging around outside. Why stay here?

This experience at this hotel was disgusting and completely unsanitary. First off, I checked after waiting in an empty lobby for 30 mins, then after I checked was verbally made aware that the elevator doesn’t work, we were put on the third floor. Then after I walked past cob webs in every corner of the stairs and past holes in the drywall, we made it to our room. The room was gross the first thing I saw was a huge white stain on the couch, so we started looking around and found SO much hair in the bed, dirt specks, what could have been a spot of blood, urine on the toilet seat, hair in both sinks and the bath tub, as well as built up dust and grime in every corner of the tub. There was spilled beer that was sticky on top of the TV cabinet with multiple rings where someone set cans. There were very thick cob webs in the corner, so visible they show up on camera! This whole experience made my skin crawl to the point we just had to leave. Asking for a clean room wasn’t an option, as it was already after 8pm and that was provided as a “clean and ready” room.

Our hotel room was very nasty there was blo*d on sheets, what i think is dirt maybe bugs on bed under the sheets, stains everywhere on bed, blo*d stains on bed, stains on towels, walls were nasty, strange white stuff on the chair, open broken outlets, bathroom was gross didn’t even look like it was cleaned.

On the surface, looks like a bad area, hotel hidden behind run down properties. Inside, had to ring a bell even though he was right behind the wall, should have heard me. Was charged extra fees that "Expedia never charged". Only had two towels, asked for more, he waited in hallway for the dirty ones - ok, fine, but then he ushered me I to the back laundry room and was basically asking me to walk in the back to put my towels in their bin by the machines!! There were hairs everywhere, in the shower, on the floor, on the couch. Stained, moldy shower curtain, curtain rod nearly falling off the wall. Cup rings on dresser, so WAS NOT CLEANED.

Comforters were dirty. Dog food was in the corners. We had to clean our own showers as well and purchase our own towels. The pool was so dirty we had to clean it on our own before we decided to not get in it. We were told they clean it once a week. Breakfast was disgusting.

We stayed with our family for the 4th of July weekend. I have a baby and an 11 year old. At firat glance, the hotel seems shanby but clean, and the staff were friendly and easy to work with. The issue came when we went to get ready for bed after a very long day. There were used contacts on the floor by the vanity (not ours), crumbs on the sheets of one bed and blood on the sheets of the other. The front desk clerk was kind, apologetic, and brought us new bedding immediately, but couldn't move us to a new room because they were fully booked. Even with changing the bedding, it have me the ick. The only reason we didn't check out is because there were no other availabilities in the area (holiday weekend) and my babies were exhausted. I definitely would not rebook here.

Very clean. Great for the price

Unkempt