Castle Hill Resort And Spa

STAFF I want to start by pointing out that the staff at the hotel were above and beyond PHENOMENAL, and I mean ALL THE STAFF. I spent the weekend up there and got stuck with some car problems in a blizzard and dealt with everybody on the staff there. They were some of the nicest people I have ever dealt with in the hospitality industry. When I say all the staff, I mean all the staff! DAY 1. The plow guy helped me get my car out of a spot when my snow chain broke and I couldn’t move. DAY 2 The maintenance guy got me down to the front desk when my car broke down, then the manager got me a new room right away and gave me a ride to where I needed to go. DAY 3 The other manager called her brother-in-law to come tow and fix my car when the other shops in town were full on a Monday morning. The other front desk staff were great at letting me stay in my room until the car was finished. The cleaning crew who are the hardest working people in the industry were checking to see if my car was ok and if I needed anything. ROOM, I stayed in a two-bedroom condo that had a fireplace, full kitchen, huge living room and everything was spotless. The place was beautiful and fit 8 people. The only thing I would say is that if there is a big blizzard coming make sure you’re prepared with chains or snow tires if you are at the top of the hill because it could be a little challenging to get there with a ton of snow.

Very spacious condo. Lots of space for ski equipment and coats etc.Nicely decorated. Comfortable beds. Very nice out door pool area and spa.

Highly recommend the castle. Great rooms and staff.

The heated pool and hot tub are great. The kids were nervous about swimming outside in the cold winter until they got in the pool. Then they didn't want to leave.

Very nice hotel for the area. Lots of skiers stay here as the price is very reasonable for the area. Nice pool and hot tub. A spa is up the hill, so some of the pics you see online are really the spa which is not connected to the hotel. I used the spa on a past trip. Very nice to do as the entire town dies down about 9pm.

The room was large, clean, and quiet. There was a problem with the heating unit, which was quickly fixed. It is old fashioned motel like window unit that is fairly noisy. There is a hot tub and pool, which is nice after a day of skiing. Disappointedly is that there is no breakfest available in hotel or even nearby during the week, only on weekends. This was not the case when I was there several years ago. This is a big minus for a hotel several miles to open restaurants in Ludlow. Price is on expensive side considering amenities, same as paid for a downtown Hotel in Boston

Wonderful piece of history and architecture. We had skied all day. It was so nice to come back to this warm and welcoming property. We were given a tour and history of the house which was so interesting. We stayed on the 3rd floor which was the original servant quarters, very large furnished room, jacuzzi tub, comfortable bed. Very quiet. Would return.

Very good. Highly recommended.

Amazing 1904 building with helpful staff, a wonderful restaurant and a relaxing salt water outdoor swimming pool.

Rooms could use a little investment to keep it antique but fresh and appealing.