Country Inn & Suites by Radisson, Macedonia, OH

Reserved a room here for 1 night for its close proximity to Cuyahoga Valley National Park. We have generally had good experiences at CI&S. We arrived a bit after 4PM, checked in and unloaded. We noticed the room had a strong dank smell, as if it had been flooded. Opening the door did not help. The hallways and lobby were extremely hot (82 degrees that day), and the A/C unit in the hallway was unplugged. The place looked run down with peeling wallpaper and worn carpet. I went looking for ice. The woman at the front desk was very nice but explained the ice machines were not working. I asked if she could please get some for me from the kitchen. She said there was no ice on the premises. I asked why it was so hot, and she said the A/C was down. I asked if it would be repaired soon. She said, "Maybe in a week." We left the hotel to explore the area & found La Quinta across the highway for a similar price. I asked to view the room there prior to checking in, and I found it was clean, fresh, updated, and with no unpleasant odor. Halls and common areas had A/C, & ice machines were working. We returned to CI&S to politely let them know we were checking out. My husband has a medical condition that is not compatible with staying in a hotel without basic amenities like A/C in common areas and working ice machines. We have never immediately checked out of a hotel due to uninhabitable conditions like this. The woman at the desk was very nice & apologetic, said she would check us out and that the owner would be refunding our $145 "the next morning." The next morning it was not done. Call to the hotel-- "the owner will be doing it." Two days later, still not refunded AND THEY ADDED ANOTHER ROOM $145 CHARGE FOR A SECOND NIGHT. Call to CI&S corporate to lodge a complaint did not help, as they said the local owner would need to run the credit through. We were told we were marked as "no show." This appears to us to be truly unscrupulous business practices. Be warned.

The entire hotel needs a makeover and renovations. My husband got bed bugs.

We won't be back. Elevator was extremely slow and hesitant - nerve-wracking. Hallway on 3rd floor smelled strongly of spicy food that lingered throughout the entire stay, even in the room-was still there in the morning. Room: No clock anywhere in the room. Carpeting was disgustingly dirty, old, worn and clearly hadn't been cleaned/replaced in a LONG time. Pillows were flimsy. Mattress OK but bed frame squeeked with the slightest movement. NO USB ports anywhere to charge phones/devices. TV remote barely operable, obviously very cheap, buttons had to be pushed multiple times to get any response, even with new batteries! Not even a "do not disturb" hanger for the door; a male hotel employee holding a clipboard attempted to enter the room at 8:30 am after knocking very lightly at door - we weren't even certain someone was at our door until we saw the door handle move to be opened. We are 2 women and glad the extra latch prevented his actual entry, but had we been in the bathroom he would have gotten an eyeful through the gap!!! Breakfast: WEAK brewed coffee & the scrambled "eggs" tasted funny as if there was some kind of filler mixed in-disgusting. Parking lot small and full of cracks and potholes. This property obviously cuts every possible corner including several that sacrifice fundamental customer comfort - "only" $110 after tax, still was NOT worth the price. Economic shouldn't have to mean neglectful, dirty, aggravating and uncomfortable. Did not sleep well.

Nice and clean although a little outdated. Perfect for a couple of nights

Had to ask for clean sheets. The bathroom looked like it was just wiped down and not cleaned. Showered in my shoes. There were kids tjat stayed over top of us that ran allllll day and part of the night. There was a sewage smell leading to the front desk passing the pool. And thankful for free breakfast but the only thing I could eat was a bagel.

Very dirty and I checked in and didn’t have a shower curtain and the ironing board was broken

Nice stay, clean rooms.