Village Hotel Birmingham Dudley

The property was clean, comfortable, and well presented. The beds were very comfortable, the room had everything we needed, and the hotel had a welcoming feel. The location was convenient for Dudley and Birmingham, and overall it made our stay easy and enjoyable.

There wasn’t anything major we didn’t like. Overall, it was a positive stay. A few small finishing touches or updates could make it even better, but nothing affected our comfort.

Friendly staff - especially Tara and Michelle! - good breakfast, clean rooms, use of gym and swimming pool and convenient location.

Parking

Nothing

Extremely disappointing and upsetting experience at Village Dudley. I never expected to experience racial abuse, intimidation, and aggression in a place that promotes itself as a professional, inclusive, family-friendly health and wellbeing environment. While upstairs quietly doing work, I was subjected to racist comments including being told to “go back to where you came from.” The situation then escalated further when an aggressive male squared up to me in an intimidating manner, while a female involved continued the hostile behaviour. During the incident, my Apple laptop was picked up and thrown across a table, leaving me shocked and genuinely concerned for my safety. What made the entire experience even worse was the lack of proper action afterwards. Village Gym publicly promotes “zero tolerance” policies towards abusive, racist, threatening, or aggressive behaviour. Their own rules clearly mention protecting members’ wellbeing, immediate intervention by staff, and potential permanent bans for serious misconduct. However, when I personally experienced this behaviour on their premises, it felt like none of these policies actually mattered. After reporting everything to management, including Simon and Lindsey, I received very little reassurance, accountability, or meaningful communication. Considering how serious the incident was, the response felt extremely dismissive and disappointing. I explained that I no longer felt safe attending the gym, yet there appeared to be little genuine concern shown towards member welfare or safety. This is especially concerning because I used to bring my 8-year-old daughter here for swimming. As a parent, it seriously worries me that behaviour involving racism, intimidation, aggression, and property being thrown can allegedly occur within the premises without strong action being visibly taken afterwards. A gym should be a place where people feel safe, respected, welcomed, and comfortable regardless of background. Unfortunately, my experience at Village Gym Dudley was the complete opposite. For a company that advertises inclusivity, professionalism, wellbeing, and customer care so heavily, this experience exposed a very different reality. I cannot recommend this place to anyone who values safety, professionalism, respect, or genuine customer support. Very upsetting experience overall.

Very helpful at reception

Nothing

Rooms were lovely 😍 TV huge

All good

Great comfortable hotel. Ample parking. Good high speed EV charging points. Great staff.

Noisy off putting bathroom drainage system.