The Westin Poinsett, Greenville

This hotel is beautiful and made me feel so well cared for. I reserved a block of rooms for several nights for a wedding. Sarah Blasingame went above and beyond to help with that process. The valet service, both for luggage and for the cars was wonderful. The front desk, restaurant and maid service was all beautifully handled. I loved arriving back at the hotel each evening to the beautiful lobby with live piano music being played. It all felt so elegant, the perfect backdrop for a wedding weekend.

Clean and beautiful! Everyone as so friendly! Highly recommend this hotel. We will be back.

Superb staff Particularly Janice Smith who was friendly and gave great assistance on several occasions that saved time and money She deserves great credit to your company

Our 40th wedding anniversary stay at the Westin Poinsett was remarkable. Thanks to the thoughtfulness of concierge Janice Smith who sent a congratulatory note including, champagne, and chocolate strawberries! And if the was not enough...it was delivered by John B from room service and who performed a stellar vocal rendition of an Elvis Presley classic: Unchained Melody. Thank you for a memorable stay!

Beautiful

Can’t say anything bad

You truly cannot beat the location. It is a beautiful hotel right in the heart of everything, within easy walking distance of restaurants. Unfortunately, the poor customer service at check-in and the subpar housekeeping really overshadowed the experience. The young lady at the front desk—I didn’t see a name tag, but she was the only girl with black hair—was completely unwelcoming, she acted as though checking me in was a major inconvenience. ​Housekeeping didn't do a good job either. While our bed was made, everything else looked dirty, it felt like they did the absolute bare minimum and didn't even take out the trash! Because both the front-desk and housekeeping services need significant improvement, I don't know if I will stay here again.

My family took me to the Westin for a Mother’s Day brunch. Our server was young red haired lady named Tessa. She was wonderful very attentive and sweet. She made our whole dining experience amazing. We look forward to our next special occasion at the Westin with her as our server. Thank you Tessa for making Mother’s Day so special!

Its history and location

We stayed a couple of nights at this hotel. We were celebrating 45 years of marriage. We had a fantastic experience. The room was awesome with a comfortable bed and firm mattress. Everything was clean including the bathroom. The best part of our experience was the concierge Ms. Janice Smith. She was fantastic, very helpful with great information about the hotel and the city of Greenville. Her restaurant recommendations were spot on. We also enjoyed some soulful live music, again based on her suggestions. She is an amazing addition that helped us create wonderful memories for our 45th wedding celebration.

Love staying at this hotel in Greenville. Staff is always wonderful. This time I must acknowledge Melvin in the bar/lounge. My colleague and I returned to the hotel at 9 pm, exhausted and starving. Melvin was such a kind, friendly and welcoming face! Could not have been more efficient with getting our dinner and wine! He needs to be commended for such service. Look forward to return visits.