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8.6 / 10 Guest Rating

Hotel Riu Playacar - All Inclusive

Avenida Xaman Ha Manzana Lote, Playa del Carmen, QROO, 77710, Playa del Carmen, MX

Hotel Riu Playacar - All Inclusive - main view

About the Property

Discover a luxurious escape at Hotel Riu Playacar, where relaxation and excitement blend seamlessly.

Indulgent Amenities
Treat yourself to a rejuvenating experience at our spa, offering soothing massages. Enjoy three expansive outdoor pools, a thrilling waterslide, and a well-equipped health club for your ultimate leisure.

Gourmet Dining Options
Savor delectable cuisine at our four on-site restaurants, including The Palms, complemented by refreshing drinks from our poolside bar. Start your day right with our complimentary buffet breakfast served daily from 7 AM to 11:30 AM.

Comfort and Convenience
Relax in one of our 396 well-appointed guestrooms featuring modern conveniences such as minibars, complimentary Wi-Fi, and private bathrooms stocked with premium toiletries. Enjoy added perks like concierge services and free self-parking.

Ready for an unforgettable getaway? Book your stay now at Hotel Riu Playacar!

Facilities & Amenities

Free breakfast
Full-service spa
Fitness facilities
No single-use plastic straws
Comprehensive recycling policy
Health club
No single-use plastic stirrers
Guest education on local ecosystems and culture
Free WiFi
24-hour front desk

Important Information

Check-in & Out

Check-in
Check-out12:00 PM

Property Notes

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation. Only registered guests are allowed in the guestrooms. No pets and no service animals are allowed at this property.

Check Room Availability

1 night · 2 adults

No rooms available

We couldn't find any available rooms for these dates and guests. Try adjusting your search criteria.

Guest Reviews

8.6
Excellent218 verified reviews
AI Summary

Guests highly rate the friendly and attentive staff and frequently praise the clean and well-maintained facilities.

Categories

Cleanliness8.8
Service9.0
Location8.5
Room Quality8.2
Amenities8.7
Value for Money8.5
Food and Beverage8.4
Overall Experience8.6

Select topics to read reviews

M
Michael
Verified booking
Standard Room
Stayed in Aug 27, 2025

"Had a good stay"

8.0

Had a nice stay. Lots of entertainment, good selection of food. The AC in the rooms could be better. Beds are hard to sleep on.

Helpful?
C
ClaireW2656
Verified booking
Family
Standard Room
Stayed in Aug 25, 2025

"100% would recommend"

10.0

What a wonderful place to stay, already planning a return trip. Hotel is full of activities if you want them or chilled and relaxed if that’s your thing. Rooms cleaned daily and really comfy. Food was great, top tip, if you get bored of lunch food in the buffet head up to the Italian in the lobby for a lovely lunch, same menu as dinner menu. The evening shows were good fun. Staff kind and attentive. Visited the spa twice, although quite pricey it was worth every penny. No air con bars but there is a lovely breeze most of the time, would recommend taking little fans if you feel the heat. Quite a lot of walking if you have someone with less than steady legs, we requested ground floor rooms for this reason and luckily we were in block 8 near the pools and lunch buffet, just something to bear in mind when booking. Just wonderful and sad to bed home.

Helpful?
Z
Zuhay
Verified booking
Standard Room
Stayed in Aug 25, 2025

"Exceptional"

10.0

Stayed at this resort coming from Texas and as soon as we got there everything was amazing. Staff, service, food, drinks, and maintenance was great

Helpful?
M
mcollins2025gbGB
Verified booking
NONE
Standard Room
Stayed in Aug 24, 2025

"Hotel Riu Playacar"

10.0

We had an amazing time and the hotel with staff were great, helpful and friendly. Lots of things to do on the hotel grounds and in the local area.

Helpful?
B
Basel Hanna
Verified booking
family
Standard Room
Stayed in Aug 24, 2025

"Exceptional"

10.0

Everything was good

Helpful?
H
Happiness52306674149gbGB
Verified booking
Family
Standard Room
Stayed in Aug 23, 2025

"Highly recommend !!"

10.0

Excellent hotel very clean ,all staff were so kind really made this place special ,the food was very good with a vast selection to choose from, easy access to sun loungers around the pool area not much of that towels on seats nonsense which was a big plus .If were lucky enough to to visit again this will be the hotel of choice for us .

Helpful?
A
aliwoodbreytusUS
Verified booking
NONE
Standard Room
Stayed in Aug 23, 2025

"My Third Stay at Riu Playcar"

10.0

Wonderful ambience and physical setting. Room was immaculate. View! Spectacular! Services all easy access and given with a smile. Cocktails were superlative. Activities around the pool and the entertainment were a lot of fun. Much appreciated the friendliness and approachability of the staff. We enjoyed yoga and pool aerobics. Indigenous dancers and acrobats were amazing. Unfortunately the food left a lot to be desired. We understand that you cater to a wide variety of palates, but we found the meat and fish dry and flavorless and other dishes lacked seasoning and flavor. As mentioned it was my third stay at Riu Playacar: in 2000, 2006 and this visit. Wondering if the more expensive Riu properties like Riu Palace might have better food? So sorry that the seaweed and smell are part of the experience, but understand it is out of your control. Maintenance of the beach was diligent and was much appreciated.

Helpful?
E
Engelbert
Verified booking
family
Standard Room
Stayed in Aug 20, 2025

"Excellent"

8.0

Great stay overall… just need a few upgrades in some areas like pools.

Helpful?
V
Verified traveler
Verified booking
Standard Room
Stayed in Aug 18, 2025

"Questionable 5 Star - need fly catchers over food?"

8.0

Food was good, but you could get some of the same foods in other restaurants, it would have been better to introduce new foods rather than having the same foods. Bed was fine no issues. Internet was fine no issues. Hygiene with flies on food, they need fly catchers and repellents around the hotel. I saw loads of flies on the fruit which was a bad experience, the service staff didn’t care when I pointed it out. Hotel check-in was very poor! Not impressed I’m filing a complaint for this because we missed out on key activities.

Helpful?
T
Tina
Verified booking
family
Standard Room
Stayed in Aug 18, 2025

"Exceptional"

10.0

I enjoyed my experience. We were located walking distance from the main area of entertainment.

Helpful?