Crowne Plaza Cleveland Airport by IHG

never again

don’t. even want to spend any more of my fresh air on this pos. don’t stay here

First of all we did not get the room that we reserved. The only rooms that were available were king size beds which we did not have a reservation for. When we got to our room I looked down the hall and there was dirty linen all the way down the hall and made it look like a flop house. Our night bolt was broken on our door. From what I understand there were staffing problems which I can totally relate to however would probably never book at a Crown again.

I am a long time IHG member. This without a doubt is one of the dirtiest properties I’ve stayed. Spent 27k points to stay here and regretted once I stepped in the lobby and saw the line waiting to get rooms. Most people were told to leave their phone number and they would call when a room becomes ready. Bathroom has black mold on the walls, (see photos) the hotel itself is run down. I contacted IHG and demanding a partial to full refund of points. This property should NOT be part of the IHG brand.

This was one of the most disappointing stays I've had in years! Everything about the property exuded an air of neglect & an "I don't care" attitude. Here's a partial listing of issues: 1 - Broken elevator 2 - Bed made in a sloppy manner & with missing sheet 3 - Belligerant attitude from one of the desk clerks 4 - Bundles of dirty bedding & a large trash receptical in the hall of the floor on which we stayed.

The elevators were broken, but things like this happen. Beds were comfy, staff was friendly, and though the restaurant had a limited menu, what we did eat was good. Shuttle got us to airport in plenty of time.

They did not have a room for us! Highly disappointed

Everything went smothly

An absolutely awful experience, poor communication. We arrived around 3:30pm to check in, to be told at check in the rooms weren’t available yet due to the elevators being broken ; it was taking housekeeping longer to flip rooms. We checked in, paid for our room and waited. They offered us & other people/families to use the basement washrooms and hallways to get ready for the concert we were attending that evening. Before leaving for the concert we popped back up to the front desk & they confirmed it would be a couple hours but we would received at call when it was ready. Around 6pm we received a call that our room was ready, we informed them we were at a concert and would be there later … keep in mind we had already checked in and paid for our room. Hours later we arrived to the hotel, myself and multiple other families were informed that our rooms weren’t available and they had no where for us to sleep aside from being able to provide us with blankets to sleep in the lobby. We have contacted management via email three times now with no response. I would not recommend this hotel.

Overall, this was the worst hotel and/or motel experience I have ever had. I was here last week Friday for the Morgan Wallen concert and after reading the more recent reviews here, I'm not sure if anyone had a good time staying here. I called the day before my check-in to see if it was possible to do an early check-in. The lady I spoke with was real short and sounded annoyed that I would ask such a thing. She said there was no chance we could check in early because they’re sold out because of the concert. We heard what she said and spent the day elsewhere and arrived at the hotel at 3:45 to check in. The entire lobby was chaos and filled with upset guests waiting to be checked in. The only method to this madness was to write your name down on a piece of paper at the front desk and hope your name gets called. We had to scope the hotel for places to get ready, but the air conditioner didn't seem to be working great anywhere so we did our make-up in our car. We were one of the "fortunate" ones to get a room before the concert, but the accomodations were subpar. We were assigned a room on the 5th floor and then were told the elevators were broken. No sincere apology for the incovenience and no offers to help us with our luggage up 5 flights of stairs in a stairwell that had no air conditioning. After reaching the top floor, there was a giant garbage bag unaccompanied by the broken elevators and it made the whole floor smell disgusting. The room was okay, but you could see mold spots growing in the shower. There was no dead bolt lock in our room, which I found very skeptical. I understand the door can't open from the outside without a key, but it didn't feel safe knowing that if someone aquired a key card, they could easily walk in our room. I see comments from the owner responding to these complaints with a very generic response saying they will review with their team, but that doesn't speak on actual plans they have to improve the system and processes they have in place. I find it hard to believe that this hotel has never experienced a large event that caused them to be sold out, but no one here seemed capable or hospitable at all. All the "reviewing" with a team that they have done in the past has not prepared the staff to handle their job. If you're short staffed, hire temps to clean. If you're elevators are broken, send someone out to fix them. If the only way up is a hot stairwell, put box fans on every level. Actions are the only thing that will help solve these complaints. After this experience, I have no desire to stay at any Crowne Plaza location ever again.