Crowne Plaza Cleveland Airport by IHG

Room had torn chairs. Restaurant on site very poor service and food was horrible.

Staff were nice

The room was an oven & uncomfortable when we entered. Took a while to regulate the temperature. We accidentally checked out 10 minutes after breakfast ended, and it was included. 😒

The worst shuttle service ever! We followed their instructions and called after we hit our luggage and were were told 25 minute wait in -25 degree temperatures. They did not arrive after 25 minutes and we called again. They told us another 20 minutes. We got an Uber back to our vehicle. We weren’t the only ones either. We were all stranded waiting! Go somewhere else!!

I liked the distance to everything.

The shower didn’t drain properly. Multiple doors down the hallway had no locks on them or door knobs. Very creepy. The shower had hairs in it and a spider. The floor had crumbs and miscellaneous dirt on it. The one pillow had an orange stain under the pillow case. Multiple appliances were missing wood from it, the doors to the room were missing wood.

Fast checkout

Room was not properly clean. Food left in fridge hair I sink and tub. No trash bags in the trash can. Could not check in until 4 pm as they were behind on cleaning.

The staff

Room was quiet.

Check in took longer than it should have.

Not a single elevator worked the day of check out. We were in the 4th floor and had to use the stairs