Hyatt Regency Cleveland at The Arcade

Great location in historic building. King suite good size but uncomfortable chairs.

Quality of toilet paper. Daily valet rate pricey.

Beautiful historical building in a great location. Room 813 was perfect: spacious, 2 Queen Beds, quiet, spotlessly clean, and a walk-in shower. I had spoken to Edwin prior to arrival and he delivered all my requests. Chris checked us in and was so helpful with restaurant suggestions and advising me to visit the Visitor’s Center (out the back entrance of the Arcade just across the street). The Hyatt staff were friendly and professional. We used 12,000 pts per night- and I thought the stay was wonderful! Great location to walk to all the tourist sites in 10-20mins: sports stadiums, Rock & Roll HOF, Train Station, and Broadway Shows (Playhouse Square). We enjoyed eating at: the Marble Room (unbelievably gorgeous & delicious), West Side Market (crepes), Mabel’s BBQ (a bit too greasy for me), Heinen’s Grocery Lobby area (Mitchell’s ice cream), and the Vault (drinks).

To start from the beginning of our trip, the valet guys were very nice and helpful, i would suggest using their valet because the public parking garage that is attached to the hotel is like $40 a day, and u cannot leave and come back without paying another 40. The valet is available 24/7 and u can come and go as u like for no additiinal cost. The reception agent was the nicest and most helpful man, not a bit snobby. The hotel is in a building that appears to be a mall, the upper floors are the rooms. Restaurants and a coffee shop within the mall. The Arcade. The room was super nice and clean, had a separate "living room", with a couch and huge TV. The beds were super comfy and had the most comfortable pillows I've ever used. The location was perfect in relation to the Rocket Arena. The water pressure was amazing. The best shower I've ever had, for real real. Room service food is available although we didn't try it.

Nothing that I can think of that i didn't like. Well, no pool or gym. For the price, having those amenities would be nice. Now, they may have a gym that i just dont know about.

The Arcade is beautiful. From the frosted skylight to the atrium, it is enchanting, with elegant scrollwork, dragons, lush plants, warm light from above, streetlamps, and strings of lights. It evokes the feeling of stepping into another time and place. The room was immaculate and comfortable, and the staff was attentive. Room service was prompt and efficient. Breakfast at the 1890 Restaurant was excellent. We highly recommend this experience.

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Pictures of this hotel do not do it justice. It is absolutely gorgeous. The rooms were quiet and comfortable and the staff were very helpful.

A beautiful, comfortable hotel with helpful, professional staff. The hotel is centrally located in Cleveland offering a short walk to many attractions. We went for a wedding reception and were delighted.