Holiday Inn Express Dandridge by IHG

Nice rooms. Very clean with refrigerator and microwave. Breakfast food not very good. The pancake machine was out of order. Food was bland.

Our room had a lot of lady bugs and a stink bug but with it having a patio and this time of year it’s a bit more understanding. However, the carpet had multiple stains, the carpet was torn, the fridges (even though set on coldest setting) wasn’t very cold, and since it is an older building it’s loud when someone else slams their door.

Nice staff, workout room

Decent hotel. Staff is very friendly. I rarely give 5 stars so mostly 4 star is great for me.

We paid $179.00 for our room. When I got to the room, the evacuation plan on the door stated Maximum Room Rate is $130.00 and they won't refund the difference. Corporate won't help, they told me I had to take it up with the franchise property. The manager of the property won't give me a refund and no one will give me the property owner's information. And I can't get past Customer Relations at Corp to get any information. The room and property were very nice and clean. It took two days to get home, I checked the next hotel rooms Evac Plan and their Max Room Rate was $899.00. So, other hotels know the importance of having these updated whether it's in season or not. I'm just sick and tired of big corporations knowing they don't have to be held accountable for much of anything anymore.

Rooms smell musty upon opening doors & the sound travels extremely well especially thru the floors. Don’t let ‘em put you over front desk with kids or they’ll think you are having a party which we weren’t but they called to check. It’s an older hotel which has been remodeled.

This is a full step down in quality from the usual Holiday Inn Express. If you can, stay at a motel closer to Knoxville. It was okay. No big problems, but not as good as expected. It took a couple of tries to get a room that didn't adjoin another. The parking lot is too small and was filled with pickup trucks pulling trailers.

My husband and I stayed here for our Anniversary trip to Gatlinburg. We are loyal IHG customers silver level. Worst experience we ever had at an IHG hotel. Poor customer service. Staff is not friendly or attentive. Breakfast is gross. Addressed issues with GM and she basically called me a liar. Would not recommend.

The hostess was extremely rude. There was trash in all the drawers in the room.

Staff was super friendly and helpful. This hotel is super clean and in a great location!