Sheraton Grand Sacramento

Incredible stay! Love the new reception and bar area. Bianca at the front desk was warm and welcoming, very attentive and knowledgable. The managers, Sierra and Kevin, were amazing too. The room and public areas were very clean. The bartenders were friendly and attentive. Can’t wait to stay again!

Rooms were nice and clean, we had a quiet room at the end of the hall.

Construction, had to go up to the 2nd floor to use the elevator and 3rd floor for front desk. Stairs were blocked when huge crowds of families just wanted to get up to their rooms asap. We showed up at the hotel around 10am and had to wait in the lobby until I went back to the front desk at 4:00 to get a room. Pool was closed due to construction and I don’t think we knew this ahead of time.

January 30, 2026 Now review number one thousand two hundred fifty two of excellent Sheraton Grand Sacramento! Yes getting pricy, however is still an excellent hotel! Very walkable of many restaurants, Capitol Building, restaurants, museums! This is for their recently renovated restaurant/bar. It used to be called Public Market Bar! I used sit there often, order orange juice. Since Mister Corona Virus, no more yummy bar snacks, but can still sit and enjoy orange juice! It is newly renovated. The child chicken strips is $10.00 plus tax, three big chicken strips, able to no extra charge substitute looks like Caesar salad instead fries! Way more cheaper than a very expensive place in Old Town Sacra! Their place in Old Town Sacra not serves cups of water to party of people, they “force” the customer to pay five dollars plus tax for bottled water. Child menu rounding off is seventeen dollars plus tax! Me, I say for child menu, eleven dollars plus tax or less is reasonable price for child menu. Any more expensive than hotel restaurant ($22.00 plus tax) for child menu I my own will not go! Now is called Merchant 25!

I like the hotel and it's location to activities and other restaurants. I also like that the Sheraton has started remodeling for my next visit.

Slow elevator access when there are events nearby, example Youth Band.

Very clean, employees are polite and modern facility.

It doesn’t include breakfast.

This hotel is a joke. It is undergoing renovation, so there are curtains inside. But let's start from the beginning. If you arrive after midnight, for example, you have to solve a puzzle to get into the hotel. We searched for the entrance for a good 15 minutes. The valet parking staff we asked to show us the entrance couldn't tell us either. So we wandered around like free electrons. At one point, the door that was closed opened because someone was leaving the hotel. We didn't wait, we just slipped inside. Reception? Here's another puzzle. It turns out that the reception is on the 3rd floor and looks like someone built it there yesterday. But this is the four-star Sheraton Grand, so let's not expect too much. When you think that's all the disappointments, there's still breakfast. I had to go into the kitchen to ask the staff where the hell I was supposed to go for breakfast. It turned out to be in some club on the second or third floor. You can't get in. The card doesn't work even though I booked a room with breakfast. There is no staff, and the only way to get in is when someone leaves the club, which, incidentally, is microscopic. Overall, I do not recommend it. Beware of the Sheraton Grand in Sacramento and you have been warned.

Everything

Great location, but the ongoing construction and spectacularly uncooperative management ruined my stay. Stay far, far away from this hotel. I lodged a complaint with Mariott, and their official position was that my complaint was justified, but the hotel is independently operated and they can't force a manager to make things right. Now that I have seen firsthand that Mariott at the corporate level has no interest or ability to enforce standards across their hotels, I am turned off of staying at Mariott properties in general, as I see the brand essentially has no meaning.