Sheraton Grand Sacramento

Leaving

The smell

Clean, quiet and comfortable. The room was very nice.

Incredibly expensive, and I don't mean the nightly rate. Advertised a complimentary breakfast, we discovered you're only allowed in if you're"a member.". Wifi isn't free either. Food and drinks were outrageously inflated; we were there for a very large function, stayed 1 night because we didn't want to drive home afterwards. $20 a drink for adult beverages. We were told we had 1 set of bathrooms located 1 floor up from the ballroom our guests could use. Four elevators available for a high rise many floors of rooms; our room was on the 15th floor, very long waits. $45 plus tip to valet park over night. Wasnt a bad place to stay, just couldn't get past the feeling we were being fleeced by the property at every turn. Super snooty, won't be joining "the club" any time soon.

Great party hotel with a quiet hours beginning at 11:30 p.m. Let's say you're partying in this great downtown area. Close to everything till 1:00 a.m. I need to get back to your room and you want to keep partying Nothing to stop you from talking loudly and playing music and having a great time. If a neighbor in a room across the hall or next to you has any kind of problem with You're allowed noise from partying and calls the front desk, no problem. You've got three warnings before you're evicted on the 3rd warning. So after the first warning just keep partying. Although just tone it down a little bit, but not much. More morning, so just keep partying having a great time until they come back again and give you you your final warning before you're evicted on the last third warning. The walls are all so thin, Jo. That's not a problem though if you're going to be staying up till 3:00 or 4:00 a.m. Again a great party hotel with nice fuse comfortable beds. Great air conditioning system. Makes no noise. And the rooms have been recently renovated. So very comfortable place to be. I am so much looking forward to coming here again. Has a great party location. So many other high class Marriott type hotels would be giving you an earlier curfew of 10:30 or something and only give you one warning before you're evicted on the second warning but here party down !

Restaurant had great food and excellent service. Nice view.

Valet process and attitudes were not good. Maid service lacking. Under construction. Front desk staff uninformed and lacking communication skills. Overpriced for what we received.

Super clean, refurbed. Amazing staff - A+++

Wasted my time on hold as a group bookings agent told me she was finalizing my reservation for Unified Grape & Wine Symposium... ONLY TO BE HUNG-UP ON IN THE END. Nobody willing to rectify the situation. My loyalty/Marriott status is meaningless these days, at least at the Sheraton Grand.

This hotel has many issues but first know it is being renovated. From the moment I entered I could feel the mess. The carpets in the reception area are extremely stained and the front desk attendant was extremely rude. When staying at a hotel I expect a safe (homeless people everywhere outside this hotel laying on the streets) clean (room had white dog hair all over it, cheerios on the floor and inside garbage can, the bathtub would not drain, the front entry lights were out and lastly the room smelled of mildew or dog. I went to the front desk and asked for another room which I was not given. I was told they were full then I was told they had rooms but they were all dirty. This was at 645 pm and my original request to change rooms was at 4:45 pm. The male attendant was rude and very unaccomidating. Do not book this hotel.

Staff

Did not have our room until 6:30 We were not told about remodel. Bar and resturant were awful. Room was very small