Sheraton Grand Sacramento

there was a problem with the main system which kept many of us from checking in on time we had to wait over 3 hours to get into our room and had an event to attend which made us late for that as well and we were not compensated for anything????

Great stay.

The location was convenient to be in close proximity to the conference center.

If we had know the hotel was under renovation we would not have booked our stay there. The Club breakfast area was poorly managed and very crowded with tables crammed in. During the off hours it was difficult to find someone to help us. The restaurant was just squeezed into a tired conference room and all of the tables were tightly packed. It was awful. The staff profusely apologized for the lack of support and facilities. I would have hoped the hotel would have made a better effort to compensate for the diminished guest experience. We have been Marriott members for many years and I was surprised by this experience.

Stayed in room 2746 on the 13th of September 2025. Checked out on the 14th of September 2025. Four hours after leaving the hotel we realized we left a shoe bag in the closet. NOT LOST, left behind but when we called the hotel, they said policy is to fill out out a lost and found report which is a third party. Gave full description of all items in the shoe bag. but to this date, September 27, 2025, THEY ARE STILL SEARCHING. What happened to the days when someone would go up to the room, grab the bag and hold it at the front desk or in security at the hotel.

They were under construction so there was no restaurant, no lobby, no normal reception…. The rooms were good, clean and as expected. The gym was very nicely equipped and the pool was a nice short lap style pool.

No lobby during construction, 14.95 for Wi-Fi

Grea