Red Roof Inn Columbus Northeast Westerville

Comfortable

The person at the front desk was nice and helpful. I was given a key and there were people in my room. I was given another room that was acceptable. 3 other people in front of me about to get rooms that were reserved were turned away because they were double booked. I was just happy that I was able to get a room - even though I booked one.

Terrible gave our rooms away!!!

I got there the woman said follow her we go to the room can't get in she gives me another room the lights go out get another room it's dirty get another room there's no knob to get out the room horrible experience

The sheets were dirty, and the property was in poor conditions. I am not usually one to write reviews but this place was not what I was expecting when I booked it.

I liked how quiet it was

When I went to check in at approximately 715pm, the front lobby was dark. A younger person checked me in and I paid with cash. She then asked me for a $100 cash deposit for the room. Now there is no room service, etc, so my thought was that it was for a pet deposit. I did not have a pet with me which I disclosed SEVERAL times. So another younger person came out, asked me if I had pets, and told me that it was required to have a cash deposit. I told them I did not have it and then asked for my money back to go to another hotel. I already had a bad vibe because of the darkness in the lobby and the big plastic barrier they had all the way across the front desk. I understand this could be for COVID, but it also could be for their protection. This did not present as being a good area of Columbus. So they would not give me my money and then an older lady came out, asked me if I had pets (again) and then said I could put the $100 on a card but it would take a week to go back on my card. I was not able to do that either. I again asked for my money back and they would not give it back. The older woman finally waived the deposit and just told me not to smoke in the room. I don’t smoke. This is the only reason I gave them 2 stars for service. When I get into the room I wash my hands and go to use one of the 2 washcloths provided. One of them was dirty and the other had a pubic hair stuck to it. So that was out. Overall I felt very uncomfortable in the room and I did not feel safe

Toilet leaking water! Carpet was filthy and dingy. Coffee was not served as promised! Never again at this place! 0 Stars

Could use a little tlc on fixing and updating things in the rooms especially of how much you have to pay