Holiday Inn Express & Suites Watsonville by IHG

welcoming staff

Good location, nice staff,

In town for my husband’s business trip, stayed one night. Booked over the phone a week in advance. Arrived to the motel around 11pm, was charged a completely different rate than originally quoted. Receptionist basically said we’re stuck with the higher rate. Had a coworker book his room on the spot and his room was cheaper and a suite. Called to see if they would honor the price originally given, they agreed to lower the bill slightly, which for one night was already charging $480 including the $150 deposit. Come home and a week later while my husband was looking at his statement, they’ve charged his credit card 3x totaling $1100!! This place is highly unprofessional and scam artists. Absolutely no reason for less than a 12 hour stay to be charged $1100! Save yourself the stress and stay at the Hampton.

The property was clean , well lighting, felt safe.

We ended up at Holiday Inn Suites after one night in a different hotel that was fulthy. The stincre

Location was great, clean, swimming pool was nice. The issue is when it comes time for breakfast, they are shorthanded, and several items were empty such as coffee, coffee cups, ketchup and so on. The room was spacious with two TVs, comfortable bed. The tub was new, but the bottom was not set right and would wobble when you would stand on it (as if you are on a surfboard). $300 a night is a little stipe for this type of service, but it is on off the affordable properties around there

Conveniently located and friendly staff

I like everything