SpringHill Suites by Marriott Fairbanks

The hotel itself was very nice along with the rooms and the restaurant. It was the customer service at almost really left. A bad taste in our mouth, but one person went out of her way to resolve that. Our flight wasn’t until 1:35 AM but we wanted to get a shuttle at 9:00 PM to get there early. Even though it’s advertised 24/7 service, Leslie told us the driver wouldn’t get there until at least after 9:00 PM and maybe even later and we would have to book at the earliest 10:00 PM. She checked in the office to confirm the driver wouldn’t be there. She was terse and uncooperative and ill tempered and didn’t really seem to want to help us. Only well into the conversation did she softly mention that she could arrange for an Uber/Lyft “on our account” which I assumed would be the hotel’s. Before I could clarify, Jaclyn came out of the office and said I could but 9:00 PM shuttle if I didn’t mind waiting five or 10 minutes. Leslie started to argue with Jacqueline that he may not be there until much later. Jacqueline simply said “I just called him”. Jacqueline exhibited incredible Customer Support by taking the initiative when she didn’t have to and took care of us, even though she wasn’t the person who was initially helping us. She turned things around for us and made the encounter a positive one.

We used their free airport shuttle van which was wonderful. Check in very quick. Front desk person, Kathy, arranged for us to keep our same room as we join the tour group.

Staff was very helpful and accommodating when we had a mix-up with our tour group.

The rooms are big enough for a bed as well as a pull out trundle couch bed thing, and also come with a refrigerator and microwave which was great for keeping and reheating leftovers. Breakfast was mostly the same everyday but they did rotate one of the items so it was a breakfast sandwich one day or a quiche another day heated up in a package. They did a good job at keeping everything filled and although the oatmeal was thick, they had regular as well as alternative milks to add. The only negative was that only one elevator was working so it could be slow going up and down, but hopefully that was a one-off during our stay. Very conveniently located in downtown to multiple restaurants and the shuttle is a plus to get to and from the airport! Pro tip head to the gym in order to refill your water bottles

We’ve stayed here every November/December to visit the North Pole and say “hi” to Santa. The pool and breakfast in the morning are fantastic and the family quite make this the best place for us.

Check in was a breeze. Shuttle from airport was quick and a friendly driver.

They went out of there way to get our room ready for us when we showed up early.

Breakfast food.

Centrally located to nearby venues Excellent restaurant onsite

Nothing