Fairmont St Andrews

Everything about the Fairmont is absolutely perfect! The outside of the building is beautiful and is right next to the water.

Location is lovely. Entrance to hotel is also lovely. Room was a bit tired but comfortable. Bathroom was very nice. The concierge was very helpful.

Staff were generally not very helpful and need a lot more staff training. Staff lacked any pleasantries or interaction. Service was beyond slow. Food at Clubhouse and breakfast not particularly inspiring. Very dissapointed with our stay.

bed extremely comfortable breakfast and breakfast staff were excellent

initial reception greeting was poor - no hotel info given and just handed key- seemed we disrupted the receptionists chat with a colleague. Couple next to us had a full explanation of spa area and where it was located/ breakfast area/ shuttle service to town. We weren't told you needed to book the spa for hour slots so nearly got no spa time during stay as it was busy. There was also a 'reserve your lounger' at the pool tactic even for people not in the spa area yet so limited places to sit/ relax Bathroom was fantastic except both shower heads were blocked so minimal water (a good clean of the shower head would have sorted this).

Staff are great and the Italian restaurant was great too, apart from needing a major refurb

The rooms are very dated