Fairfield Inn and Suites by Marriott Chicago St. Charles

Creepy, worn down rooms. Checked in late, and were freaked out over not being able to see anything out the window, feeling of being in a closet. Turns out the windows were completely covered up on the outside. Hotel did not communicate at the time of booking or at our late night check-in that they were painting the hotel and had the windows covered up from the outside.

Under renovations, pool was closed. Housekeeping didn't speak English. They only refresh the room (take out garbage, give new towels and only make the beds) every other day. They wouldn't change the sheets after several days. Messed up our reservation, had us checking out a day early. Had privacy sign on the door, they disturbed us 3 times, four times the day before . Our room window overlooked dumpsters they had for the renovations that we were not told about. When they cleaned the bathroom they didn't mop the floor, still dirty from before we checked in, behind the toilet, looked like toilet overflowed and never cleaned. They didn't vacuum the whole room, had to pickup debris by hand on floor. Toilet ran constantly. Refrigerator in room ran hot and cold. The microwave was on a narrow shelf and tipped over when we tried to use it. There was constant garbage by the front door that they never picked up. There were constant bugs flying around in our room, that was coming from the hallway which was right across from the laundry area. Noisy in the hallway mostly from house cleaning.These people did not have their act together at all. It was not worth the price we paid. They had a wonderful breakfast every morning. Always greeted us when we came and went. We had handicap parking available. Hotel felt safe to stay at, good location for what we needed. No laundry service were available, it was closed for renovations.

great staff, yummy breakfast

the pool is under renovation, and apparently has been for a long time. this should be updated on this listing-- the kids were disappointed :/

Friendly staff; Clean establishment; awesome continental breakfast

Dirty bathroom

The staff was very friendly and helpful. My room was perfect. It was spacious enough as it was just me. Loved the king bed and size of bathroom. Nice television program choices. On second floor so I could hear some noise from above and from the condenser units outside, but neither was that intrusive. I would stay here again.

I had a little trouble controlling coolness/AC but I doubt it was the ac's fault. More mine.

The receptionist is very bad attitude

My stay was great and I highly recommend this hotel. The room was modern, clean and quiet and the bed was very comfortable. The location is very convenient and close to shopping, restaurants and exploring St. Charles and Geneva. There is ample parking and a good breakfast. The staff was very polite and accommodating. The lobby area is spacious and has room for people to visit.

Property needs a refresh & pool not working. Went to eat complimentary breakfast and out of eggs & potatoes. Staff was great. I expect more from a Marriott property!!