Candlewood Suites Huntersville-Lake Norman Area by IHG

The staff were very pleasant. The hotel is located close to shopping and dining. The room was clean but in the plumbing fixtures were in terrible condition. The bath tub was cracked and the tub spout was loose. The faucet in the kitchenette leaked. The room door handle jammed so opening the door from the hallway was sometimes a challenge. I reported it but no one came to repair the door handle. The attempts at maintenance were poorly done. The bathtub had been patched, then painted, but not with the correct acrylic paint designed for tubs. The loose bath spout had been glued back on using sealant but that failed and the spout almost fell off when I pulled up the diverter for the shower. I cannot recommend this hotel in its current condition.

Check in process was not great. The staff member was not able to check me in right away even though the funds had come out of the account already. Reservation had been made hours beforehand and Expedia hadn’t

The air conditioner was very loud, but other than that, it was good.

Someone knocked ( loudly ) on my door at 2:37am and wakes me from a sound sleep. When I got up to ck the peephole? I didn’t see anyone there… definitely didn’t imagine this. That isn’t anything management can ‘fix,’ unfortunately. My room was very clean, comfortable, accessible and in a good area of the hotel. Great check-in and check-out.

The quality was very rough. We only used it for sleeping as we were out most of the day but the shower and bathroom as a whole was very run down. The walls looked rough and the air conditioner was extremely loud. Overall it was an alright stay. I felt safe and had a bed that didn’t feel dirty so that’s the most important thing, but the place could definitely use some maintenance work.

The room was musty and smelled. The inside door handle fell off when we arrived. The door closed and it fell to the floor. The fold out bed was gross. Dirty sheets on it. I would not stay at this hotel ever again!

I should have known this wasn’t going to be a great experience when the first room I got still had the last guests food in there. They moved me rooms. The next one I thought was better. I was ok with it until the night before my last night I found a cockroach in the bathroom. I showed the front desk and the lady told me if approved by the manager I would receive a 35.00 credit. The overall look of the place inside is outdated. The cleanliness is non existent. I thought IHG would have been a decent hotel. Boy was I wrong! I would not recommend this place.

Dont remember. Too long ago.