Baymont Inn & Suites by Wyndham Fort Myers I-75

This hotel needs a seriously full renovation. It is old & rundown. Elevator didn’t work. Carpets filthy. My original room had mold/water damage everywhere: ceiling, floor & even the lamp shade. I had to ask to change rooms, which they reluctantly did. Then, to top it all off, when I got back home I discovered that the hotel itself had charged me even though I had booked/paid through Hotels.com. Hotels.com quickly investigated the situation & had the hotel issue a credit within 48 hours.

I’m shocked that this is a Wyndham affiliate! I normally stay at Hilton ( Hampton Inn), but thought for the price and an early morning flight, I would try it. Never again! Thank god there was a deadbolt. I was there with my 89 year old father. If we didn’t arrive until late and we had a very early flight, otherwise we would have left. I didn’t want to upset him further, as he was already disturbed. The alarm clock radio was so filthy you couldn’t read the numbers, and we didn’t want to touch it. We pulled the covers back, and the sheets were clean, not new, full of pulls, but clean. Only 1 wash cloth for 2 people. Counter was clean, granite. It was like some upgrades were done, most left undone. The lobby was clean and redone. We left way before breakfast, and didn’t use the pool. The young lady checking us in was nice enough. It sounded like delivery people knocking on doors with late night food, which was surprising, at least that was what we hoped it was and not “visitors”. Curtains torn, hand sewn, black out curtains full of holes. The pictures say a lot. Never again.

The check in receptionist was a doll! Jenny I believe she stated her name is. She greeted us warmly, gave us our room keys, and informed us about breakfast in the am.

During the process where she explained the am; I had to take a phone call and missed what she stated, as i was still delirious from needs taken from surgery. I woke up later than night, stepped out of my room; and inquired with the night attendant about breakfast times. She provided the times, and then I stepped out to make a phone call about my medication, making never left the property. Upon returning; I was confronted by the receptionist who inquire inquiring about my room even after providing proof, she removed me and kicked me out. And told me if i come back on site she's calling cipd.

I requested the 4th floor with a king size bed. When I got there I was told they were under renovation. I opted for a second floor room. No king size beds available. They were painting during my stay. Elevator broken hot tub broken phone in room out of service shower without handrail. Hotel not clean. Horrible experience. I was there on vacation for a week. Horrible experience.

Gal that checked us in at 4:00 a.m. was awesome. Even called me at midnite to see if we wanted her to cancel room, but we were delayed at airport. She had keys ready when we arrived. Room- SHower curtain broken, upside down with zip ties on each end. Reported in a.m. and was lied to that maintenance would be called right away to replace. Room was not cleaned while out first day. SEcond day, no towels left in room. Checked out day early because Mariott next door was A++++

Looking at the pictures, you could see there was mold all over the ceiling, smoke alarm, and bathtub. Rust on the lamps and the metal ring around the drain had a big chip it in where my young child could cut her foot or other part of her body, if she was taking a bath. The pool area had dirty towels, plastic coverings, and garbage lying around. Hot tub didn’t work and was full of garbage. Elevator didn’t work. I asked for a refund and she said I should receive it on my credit card in a couple days. It’s been a week and I have not received a credit. I called the manager and he says 10 days, still nothing. I will be calling the Better Business Bureau tomorrow.

This property is in dire need of a refurbishment. The first indication was the non working elevator. I was asked if a 2nd floor room was ok even though the elevator was out of service

Bed

Shower/tub

Breakfast lady not so friendly