Staybridge Suites Round Rock by IHG

The Staybridge Suites at Austin Round Rock is an awesome option to stay. The rooms are spacious with a fully equipped kitchen and well maintained. They serve hot breakfast every morning and offer snacks at evening too. It is a true value for money and the only thing I will recommend is to upgrade the television in the rooms.

The room was dirty , corners looked like they hadn’t been vacuumed in a while. The bathroom had paint peeling and the shower did not look recently cleaned. The breakfast was also very limited and not well stocked or replenished. They ran out of outdoor towels for the pool and patio area looked unkept.

Very unsafe. The front desk lady gave us keys to three different rooms and wasn’t sure if any of them had people in them and just wanted us to go up and check. There was also people sleeping on the couch in the lobby. Very strange.

Friendly staff

Property was in good shape but the room wasnt so good...got a king suite because we wanted to be able to close doors and have our own space but the doors were missing and the carpet was sticky...shoes on 100% of the time...the sheets on the king bed were horribly stained and need to be thrown away

Not clean, water damage, only stayed a night

The gym had three pieces of equipment and none of these worked. The room was very loud in the hall and in the room above us.

I don't mind the pets, but if your bringing a pet. Please be respectful to others. We come to rest, not hear a yapping dog. We use the same walking areas. Please clean up after your pets and if your dog pees in the elevator. Clean it. Also, lots of wasp nest near widows. Hallway smelled moldy, back stairway smelled of smoke. Breakfast maybe could be longer till 10:30. During the week. I didnt have a chance to try their breakfast. Also on my floor, i just had a yappy small dog that would just yap all day.

Awesome staff. Very polite and honest, and the rooms are more than enough. Very clean and organized.

Upon arrival walking into the facility, it felt very dirty. I felt the front desk area was unorganized and I just didn’t have a good feeling. Checking in was fine. When we get in the elevator, it was just very dirty with old liquid running down walls. Landing on our floor, the smell was awful. We go to open our door and can’t get in. We go back downstairs where they tell us to open our door the opposite way. That already gave me off vibes because I shouldn’t have to turn the knob “upwards” to get in. Walking into the room, there was tape on the ceilings that looked like a previous party was held. The bed skirt was 1/2 way off the bed and just a complete mess. There were stains on the walls and just looked like it hadn’t been cleaned. I called corporate and told them I could not stay at this hotel and needed a refund. They directed me to go downstairs and speak to the front desk. I will say I can’t say enough nice things about how they handled the situation. They were understanding and did not give me any issue with how I felt. They def put the customer first in this situation. I advise that you truly read the reviews (because I didn’t) before you book this hotel. I paid almost $400 for two nights and for that amount of money, I wasn’t expecting what I got. This hotel is in condition to pay maybe $80 per night. Really read the reviews!!!!