Staybridge Suites Round Rock by IHG

1st room we received had a broken a/c unit and was extremely hot. Asked for another room and the a/c unit would not go below 78 degrees and in Texas summer heat that's way too hot let alone night time trying to sleep. Shower curtain was held up with rickety screws and almost fell down several times while trying to shower. So we just left and had to book another hotel down the street rather than try a 3rd room at this place.

Perfect hotel if you like to find dead bugs (roaches, crickets and small bugs possibly bed bugs) all under the bed and in the closet. Elevator was out for 3 days and probably still is. We also found hair and nail clippings on the floor which is a sign they don’t do basic housekeeping like vacuuming from the previous stay. They have complimentary laundry services but only one dryer out of the 3 work. Overall this was a terrible pick.

The property had easy access to local eateries, downtown area, plus was very polite and courteous.

Great customer service people really nice

The guy from the cafeteria was very mad all the time and they didn’t have enough food for everyone

This property is not very clean and dated. The lock was not working properly, there were stains on the sheets and walls had guck on it. The air conditioner was loud and room smelt musty.

Great stay. Room AC was killing it staying nice and cold! Staff very friendly. Saltwater pool was perfect temp. Rooms were clean. 2 bedroom suites are perfect for families.

Just needed a stop over for a college visit road trip; looked for something prior to Austin traffic onslaught; had everything we needed and the pool was immaculate but could tell by the rooms the property was older and in need of renovations and repair; room had an odor like it had previously allowed smoking; staff was friendly

Staff was really nice and gave us many options to go eat and places to do with the children

Restroom really needs some work. Lots of wet damage