Staybridge Suites Round Rock by IHG

We visited this location with our 5 kids, one of which is disabled. Our disabled son was so excited about our new hotel room because we splurged and got a 2 bedroom suite he jumped up and down. Within 10 mins from being in our room the “manager” was at our door saying she got a noise complaint and that we needed to control our kids. I stated “so you want my disabled son to stop being disabled?” And she replied “yes ma’am” I’m disgusted by our treatment, within minutes of her leaving the guest that complained came and knocked on our door and apologized saying he didn’t know she was going to be so rude to us. I’m disgusted by this place and was unaware it wasn’t a safe environment for people with disabilities. The bathroom was unclean with a used towel hanging and hair in shower. We will never return

No cash or bills for several days in the till. Unable to make a purchase at The Pantry market because staff could not cash a $20.00 bill for four days.

We were there for only one night. I noticed in the am we were all freezing cold and heater never came on. I even tried to put it on 85/90 hear and nothing it always went back to 65 cold. I wa notified maintenance doesn’t work weekends there. My daughter said here shower was cold and no hot water in her shower area. My shower was like warm at best. This hotel is nice, but I think my daughter got sick because the room was freezing cold all night. I notified the property front desk clerk and am waiting to hear from someone. I would love at the very least some compensation.

The hotel is old and dirty, very smelly

Nice location and price

This property was very dirty and not maintained well at all. The staff was nice enough but not friendly. Unfortunately, I feel the staff was overworked as the same front desk staff was there for the 14 hours we were. We took the hit and left a day early and went to another hotel, actually a different, well maintained Staybridge Suites in Cedar Park.

I was completely shocked when my fiancé video called me to see what his room looked like after he had checked in. He had some business to take care of in the Rockwall area and I secured this room through a third-party application. We have stayed in Staybridge Suites in other cities and really loved the rooms and the staff. The list of unacceptable items in his room were The closet door was removed and the AC was exposed, The TV in the bedroom was visibly ripped from the wall in the bedroom, The room, as well as, the hotel had a strong odor of cigarette smoke, and last but not least, he was put on the bottom floor with curtains that were see through/Sheer. You could see through the windows from the outside in the living area and the bedroom. I asked him to get his things and check out. I secured another room at another hotel. This is what you are paying for when you book at this hotel.

As soon as you walked and to the lobby you are hit with a pungent smell of mothballs. The front service guy did not even acknowledge when we walked in . ( He was helping another guy) a few minutes went by and he looked right pass me and address the man behind me. We got checked in and made our way to the elevator there was a spilled soda and the floor was sticky. We had to watch where we placed our luggage. Made it to our room and guess what, our room smelled of mothballs to the point of making my eyes water . Towels also smelled of this. Toilet seat was loose and sliding on off the bowl. Armrest on the office chair broken. Door to the AC rattled throughout the night. Next morning we were heading out and the elevator floor was still sticky but the cup had been picked up. Breakfast was decent . I had to get something out of my suit case when we got to the car and ALL OF MY CLOTHES smelled of that horrible smell ….. Needless to stay not the best stay and will not be staying at this facility in the future.

Terrible breakfast, no eggs the casserole was empty, no bacon, bread toaster doesn’t work it burns half of the bread, the waffle machine dispenser is so low that a line that you have to wait on the lo for 15 min, and the orange juice tastes only water.

Someone was given a key to mine and my husbands room and we were awoken at 12:36 am