Staybridge Suites Round Rock by IHG

Clean and friendly staff

Ok

C

It was ok. Found two roaches crawling around.

Over all experience

The property and the building looks new on the outside, but it looks lot older on the inside and it’s smelly. We stayed there for three days and somebody had puked at the stairs and nobody seems to clean that up. Our room was smelly and partially renovated with paint only.

I arrived on a Friday afternoon entered my room and found roaches in my room when I went to notify the clerk in the front desk he said “you brought food that’s why you have roaches” (I had just arrived and the clerked blamed me..) he then gave me two cans a RAID for me to spray in the room then he sent me on my way like who does that I requested a new room he wasn’t very happy. When asked about the outside amenities his response was they don’t work when we purchased the hotel we only keep up with the pool. This was one of my worst experience in a hotel I will not be staying in this hotel again. Save your money this hotel I do not recommend!! If I could give it negative stars I would!!

I liked the location and cleanliness

The breakfast buffet was excellent and the staff was very nice! However the condition of the hotel is lacking. The hotel is in need of a serious remodel. The pictures in no way represent the condition of the hotel. Everything was reasonably clean But molding was missing, torn off with exposed shards left etc. In general it just was not what I was expecting based on the reviews.

The hotel is very outdated. Hotel staff is not very attentive. Check in counter was dirty. The free buffet for breakfast was terrible. Everything was cold no flavor. The oatmeal was nothing but water. What they call sausage links is something I’ve never seen before. Not sure how to describe it. My husband tried it. I wouldn’t have to look at it, but he said it was horrible. The only thing I would eat was a bagel which I felt was safe to eat. The pool was not clean. It looked green. Buttons on the elevator were grimy. No safes in the room. No one at the desk for check out had to wait a while before someone showed up and the counter again dirty. I would not recommend this place.