Hilton Garden Inn Kennett Square

Room was good. Waitress had an attitude. We were the first people in the restaurant and she waited on all tables, but us. She actually walked past our table and did not acknowledge us.

Well-kept property, where we enjoyed quiet evenings. The staff is super friendly and go "above and beyond" to ensure the guests are comfortable. Room was thoroughly cleaned each day. We will stay there again when we come to Pennsylvania.

We liked the bright, inviting lobby, friendly staff and good breakfast (not included with the stay). Proximity to Longwood is key.

The room was clean and comfy. The staff was all very friendly.

We traveled as an extended family needing 2 rooms. My husband and I booked a room with a King bed. Check in was late 11pm, received our room key card and when we got to our room there were 2 full size beds. Went down to desk and were told that they are a franchise and their policy is first come first served and there were no king bed rooms available. I am a Hilton Honors member made the reservation in May for August, confirmed the day before and also the afternoon of check in. I was assured all was ok. We also included the Garden Grill breakfast for all 5 of us on our reservation. At check out the bill included the breakfast charge for us all. That was rectified but would have probably been more difficult to sort if we did not take care of it in person. Very disappointed to say the least. No more Hilton's for us. It seems Corporate franchises their name but the level of policy and expectations will vary depending on franchise.

Beautiful hotel front desk friendly and efficient. Would stay again

The staff were efficient, thoughtful, friendly. The property is well cared for and very clean. Everything I expect in a well run hotel.

Location is excellent and very convenient to area tourist locations. The service staff were all super friendly and helpful. Options for food were good, not pricey with a nice selection for grill options. Many options for food exist within walking distance. Room was comfortable with the exception of the a/c unit which was aircraft engine loud. We turned it off, thankfully the night was cool. The room was on the ground level, very convenient, but the occupant above us was heavy footed and one could hear every movement. Overall a nice place to stay overnight.

This hotel is in a convenient location for visiting Longwood Gardens. Our room was freshly painted, the bathroom recently renovated, the bed was very comfortable and the towels "fluffy." Why did we withhold one star? The HVAC was very noisy, turning on and off all night; the shower stall was narrow, even for my wife who is much smaller than I; and it would have been nice to have an additional chair in our room. (Because we are Hilton Diamond members we were upgraded to an "Executive Suite." Thank you. There was a sofa in the outer room, but the only other chair was the desk chair. There was no chair in the bedroom. Picky, but it would have been nice to have a chair.)