Célestins Spa Thermal & Hôtel

The property was great and the staff was quite good. There was one young woman who spoke amazing English. Not only did she speak well, her customer skills were excellent

Wonderful!!

Everything about the stay was great from the standpoint of service, but the decor of the rooms was in need of a refresh. There is absolutely nothing wrong with retro styling but the problem her is things didn't just look like they were from 30 years ago, they were actually 30 years old.

The Hotel lists itself as 'Pet Friendly'. This is not really correct as one cannot take the dog into the breakfast room or restaurant. This means it is necessary to find other eating venues in town that are 'pet friendly'. Not very 5-star experience.

I loved my stay. The hotel is close to everything -- the beautiful river with all its restaurants and park pathways, the town with all its restaurants and shops. The hotel itself is filled with service-oriented staff who are responsive and kind. Will come again.

The wifi was spotty.

Good view facing the river. Facilities throughout very clean, so clean that we felt like being in Japan. Staffs at both the hotel and the spa were all very courteous.

Nice hotel, very well located in Vichy by rue park and the Allier river. I appreciate the park to walk the dog. Hotel accept dogs. Service is very good and nice staff. Restaurant and bar in the hotel. The rooms with the Terrace is smaller than the Deluxe room but you have a large terrace and direct view on the park. Quiet room. Whether you come for a Spa weekend or business Vichy is convenient from the highway.

For this second stay I book the room with the Terrace. Located on the 2e etage French counting. Very large terrace with a nice view of the park. Quiet. Certainly more enjoyable when weather will be warmer!!. Otherwise nice room but not as large as the Deluxe one for slightly lower price. Depends on your needs, on the time you book and seasons. Same large bathroom. Heating works well. My dogs enjoyed the terrace! Great service in the hotels. I didn’t eat at the restaurant as all tables was reserved but went to the bar/lounge for diner.

We stayed here for a few days with the family over October half term, in a junior suite. The location is beautifully, and the suite spotlessly clean and comfortable. The highlight for us was the 7th floor rooftop pool, with a swim out section to outdoors. When we stayed here previously, use of the excellent spa facilities across the road were included, but there is now a charge for a this, which is a great shame, particularly given the room rates. Otherwise, highly recommended.