Residence Inn Irvine John Wayne Airport Orange County

Lovely suite close to many things. Friendly front desk check in. No waters offered however and parking fees for a big open parking lot is silly after paying to stay here. Otherwise all positive.

It feels safe. Parking is super easy. The facility is super nice. The rooms are spacious. Really nice to be in the 6th floor. Love it here. Will definitely come again.

Location for what we needed

Extra for parking

OK

Staff incredibly rude- 4 out 5 staff were rude, short, displayed attitude , the room smelled Of Urine ; asked For ice For an injury and were made To wait and treated poorly at every turn - the customers were rude too- cut in front of you at the coffee table, same for the breakfast and the elevator as well. Never - never- never again irvine resident inn by Marriott ! Asked for general manager and was told In a meeting and That he would call us- never did.

Having the hot breakfast every morning was great for our family. We were able to save on dining out. We also loved the pool and jacuzzi great for kids and families. The sweet was spacious and comfortable for our family of 4.

This is our go to hotel when we visit the area. The rooms are fine and usually have all that is needed, although this time around it lacked dishes. The bed was also a little soft, caving in and the pillows were thin. However the friendly staff makes up for it. We will still go back.

We were happy with the size of our room and with the privacy we had. The staff was friendly and we had a very comfortable stay.

An employee working the desk on 2/17/24 in the evening had a problem with a combination of an expired drivers license, and state issued laminate paper renewal ID that the DMV gave me while writing for my actual ID card in the mail. This temporary ID had an updated picture, as it’s the picture from the new ID, clearly states that it is valid ID until it expires, and matched the old expired ID in every way. She called a manager, and they together decided that this was not good enough ID for them, and that they wouldn’t give me the room that i reserved and paid for in advance. This was after 10pm on Saturday night. I overheard a conversation on the phone between them, before the manager came in person discussing the number of nights i was there and what my rate was. I also overheard that they were completely booked up that night. I’m curious why, if the problem was the validity of my ID, my rate and length of stay was privately discussed between them first. Did they plan to turn me away and rent the room for more? I had to speak with them for some time, showing them exactly on the ID where it said it was valid ID, and explaining what an unprofessional decision turning me away under these conditions would be. They told me to “find a friend” in town I had just traveled to, or find another hotel. I sat down to try to figure this out, and they went into a back room. About 5 minutes later they came out and said they’d “help me out” and let me stay there. Very unprofessional.