Holiday Inn Express Hotel & Suites Jacksonville South I-295 by IHG

Danny at the front was very friendly, efficient and curteous. Your hotel was very clean and close to our family. It was a great stay. Thank you.

The staff are always on their phones and not working, this Property smells like smoke all the time, advised front dest and they would not help because we went through expedia, expedia and ihg should be ashamed of this listing.

Everything was really great. Super pet friendly with great rates. The guy at check in was phenomenal. So friendly and welcoming. The room was clean and quiet too. One Star off because our ac would not go lower than 74 despite being set in 70 and the hallway smelled strongly of weed. Thankfully it didn’t come into the room. We would stay again

Will come again if the price is right

First off the good… the staff was friendly and the room was clean Now for the bad… entire hotel smells like weed and rotten eggs If you stay on the side facing the on ramp to the interstate it sounds like you are sitting in the stands at the Daytona 500 all night. Terrible experience. Didn’t get any sleep between the loud guest above me and the location of my room.

Friendly staff, a works in room

Loved the fact that it was walkable to a variety of shopping options.

We stay at the Holiday Inn express every time we go on a trip. This was our second time at this particular property. Due to a recent hurricane, there were several families there who had been placed by FEMA. Needless to say there were several dogs and several small children whom I must say behaved well. Our problem is the fire alarm went off several times during our stay. We were in a handicapped room which I wasn’t thrilled about to begin with, but we figured we would stick it out. When the alarms went off at all hours of the day and night they were loud , shrill, and the bright lights blinked on and off in our room. We had no control over that. Also, the hotel is in need of updating. The paint on the board in the part of the walk-in shower is actually worn off. Housekeeping was great. Staff was OK. I felt as if a couple of people could’ve been a little nicer. They would not let us turn the lights on in the dining area Until 6:30 AM, even though we were wanting to play cards in there earlier than 6:30 AM. So we played in the dark. We will use Holiday Inn express again and this is the first time that we have actually been unhappy. I think it was just a matter of circumstance.

washroom was a little dirty. Some parts of washroom were in disrepair.

Quire noisy as on the highway and beds were uncomfortable to me as felt they were soft in the middle as in overused. Room was a bit small. Will not be returning