Residence Inn by Marriott Boston Brockton/Easton

Breakfast area

Receptionist very unfriendly Fridge was making big noise. It was like sleeping inside a washmachine

The rooms are very old with most things falling apart. Bathroom drawers fall out when trying to open. Wardrobe doors fall off when trying to open. Main bedroom door doesn't shut. These were just some of the stuff that were not up to standard for the price we paid. Noise from upstairs is unbearable. Some staff were rude when we asked to get the room upstairs to be quiet.

Extremely helpful staff

Because of World Cup pricing extremely high

Clean and comfortable.

Nothing.

We really loved this hotel! It was perfect for our family of four — two adults and two children. We especially liked having a small kitchen in the room, which made our stay feel very comfortable and convenient, almost like a family-style hotel. We stayed for two days and truly enjoyed it. The breakfasts were very good, the pool was great, and the building felt very new, clean, and cozy.

Overall, we really enjoyed our stay, but we wanted to leave a few recommendations and notes. During our 13-day trip, we stayed in 11 different hotels, and unfortunately, drainage problems were something we experienced in many of them. In this hotel, the sink and bathtub drains were clogged, causing water to build up and drain very slowly, which was not very comfortable. We mentioned it at the front desk on the first day and asked if someone could take a look. The receptionist may have simply forgotten or maintenance may not have been called, but we decided not to bother anyone again afterward. Still, we would really recommend paying closer attention to regular drain cleaning in sinks, bathtubs, and showers, as this seems to be a common issue in many hotels. Also, the pool itself was wonderful, but the chlorine smell was very strong.

The pool water and hot tub water was very cold.

Clean rooms, clean and quiet atmosphere

The staff does NOT listen to your concern dismisses you while explaining situations