Stourport Manor Hotel

Despite the rooms having been paid for via booking.com, the arrogant, rude, man at reception, refused to allow the guests to havevthe keys tontheir rooms until credit card details had been handed over

Having paid £240 for two rooms so that my family could attend their grandfathers funeral, the rude arrogant receptionist would not allow the 4 guests to have their keys until they handed over credit card details. My son did so fearing that they would have no where to go. 7 minutes after my family left the hotel, i was sent a bill for a further £120. This was retracted once i threatened solicitor involvement.

Plenty of parking. Room was nice and clean but nothing special. Breakfast was lovely (included in our booking).

Reception/check-in was slow. Had to pay extra for use of spa facilities (pool, sauna and steam room). No shower gel in showers, no wet bags in changing rooms, broken tiles on floors. Hotel is tidy but looking tired. Some work being done, but needs a good uplift. Breakfast service was poor, but food was lovely. No cups, no coffee, no juice on arrival, all supplied but seemed a hassle to the waiters.

all good

all good

I did not have breakfast at £17.50 I was told there was no alternative

Room incredibly hot .I was given a fan but it made no difference .They would not open the window . No biscuits in the room to go with the tea/coffee. No bitter available at the bar . Other party member had a dog.on arrival we were told the dog was not allowed to be left in the room while we supper .so had to eat in the bar area.