Homewood Suites by Hilton Dallas-DFW Airport N-Grapevine

Close to airport

First thing I want to say is I'm very very disappointed that there's not a waffle maker. That was one of my main points for booking this hotel. I stayed here in December and you had one. Second the floor had not been vacuumed it was dirty. Pretty nasty when you put your feet up in a bed with white sheets and there's nasty dirty hairy crap all over it. The AC didn't work very well. There was a water bottle left in the freezer. The button to regulate the temperature in the refrigerator was not there. We didn't have a remote in the bedroom and I went downstairs and told them and I never got one. We had to ask for towels in the pool and the lady that was going down as we were said she even called to ask before we got down there and I had to go and ask as well. Was not pleased with breakfast at all. Everything was so much better when I was there in December I'm so very disappointed in this trip. The staff at the front desk are very friendly and accommodating just forgetful. The gentleman that works there is very funny and always welcomes us and makes us feel at home when we come. But like said the waffle machine should not just be there on the weekends it should be there all the time for everyone. I won't stay again if it's not there. One other thing that I did want to say is the bathtub has a lot of rust in the bottom of it and I don't know if there's anything you can do about that but surely there's something. But the floor is what got me the most because it was just disgusting

AC was not working good in our room, we killed to roaches while there. Breakfast was cold. Had to get our own blankets at front desk.

We specifically booked this hotel for a separate bedroom from the living room. The hotel was NOT like any of the pictures. Til seems like an OLD hotel.

We checked in at approx. 8 pm on Friday the 30th. The following morning we rec’d a call from the front desk that we had checked out @ 8:55 and housekeeping was not able to enter the room. I did tell her that we were resv’d thru the 3rd. She asked me if I was ? To which I replied no. She asked that we exchange the card keys and obtain new ones. We did and found out we did not even show that we had checked in. The hair conditioner bottle fell off the shower wall on my foot (no injury) and the water leaked onto the floor saturating the mat. We used extra towel to soak up the water so as not to slip. We expected the room to be serviced on Saturday but was not. On Sunday I asked the housekeeper if she would leave two bath mats instead of one. She left three but no bath towels. Front desk brought up towels. Maintenance did fix the conditioner bottle. The bed was very comfortable. On the whole, the stay was good. The breakfast was well stocked and the staff was friendly and attentive.

Very nice hotel. Beds were super comfy. Sheets smelled clean.

We discovered a water leak very late on our first night that soaked all of our toiletries in the bathroom and created quite a mess. We had to relocate at midnight to another room. Staff seemed less than interested in helping with the move and we never heard anything regarding our situation or complaint from the hotel manager. The front desk seemed disinterested in our comfort or experience.

We did not receive a room key for the whole stay and someone entered our locked room with 4 13 year old girls eating in the living room.