Willow Grove Inn by IHG

Good: For the price that I paid, I believe that I got a good value when compared to other hotels in the area.  The bed was very comfortable, the Wi-Fi worked well as did the television. I stayed in one of the suites.. I wouldn't exactly call it a suite as it's more of a studio. It was very quiet when I was there because there were only a handful of guests staying at the hotel. There was a microwave and a mini fridge but they do not provide silverware or plates. They do provide a free breakfast on the ground floor even with the low guest count. It was similar everyday but very much appreciated, and I believe it was available until 9:00 a.m.  They have a lot of bagels there but no cream cheese so bring your own if you need it. Not so good: The people who cleaned my room did not do a good job at cleaning. The sofa appeared to be dirty. It needs to be professionally cleaned.  Also, the microwave oven needed to be cleaned inside. The desk chair that I used had to be cleaned by me as the staff had not simply wiped off the cushion. There's an annoying flashing white light on the fire alarm in the room. There was a microwave and a mini fridge but they do not provide silverware or plates.

Person who checked us in was on her phone for a significant amount of time in plain view before helping, and checking in was a bit awkward. Then sure enough she was on her phone pretty much every time we were down at the desk, sitting on the counter looking completely uninterested in anything. This hotel is pretty gross beyond the entrance. Musty odor throughout, rooms are spacious but mostly inconveniently laid out. Our room had a very loose faucet for the tub and it was difficult to get the shower to work without feeling like it was going to break. Ive stayed at a lot of hotels and there are usually 2 types of reactions- “oh this is alright” and “oh no, it’s one of those kinds of hotels…” and this is the latter.

Sadly, this is a sub par hotel. It looks nice at first but then you look again. The bathroom shower curtains had brown biological stains and the shower faucet only partially worked. The bathroom ceilings and wall had brown dirty stains/streaks from flood from above floor. The bathroom floor had not been mopped since the previous guest. The gym equipment was disgusting. The hall and room carpets had trash stuck in them. A large picture fell off the wall in the kitchen area. The pillows and bedding were nice. I stayed there 5 days and no improvement. Manager was going to contact me but that never happened. This is a property in distressed purchased by IHG and managed by SPHG while it is being updated over time. Choose to stay at Fairfield or Main Stay Suites ..anywhere but here.

Overwhelmed by the odor of marijuana upon exiting the elevator on the 2nd floor. Walked to my room and saw the lock was tampered with so had to go back to the front desk to get a new room. In the bathroom I saw a large ball of pubic hairs stuck to the bottom of the toilet. Two used wash rags were hanging on the shower curtain rod. No soap or tissues in the room. Overall, the walls in the bathroom are in need of repair. I recommend you choose a different hotel.

B

Some areas of the bedroom needed renovation. The painting on the wall was chipping.

Bad

Nothing

Staff was very rude. Rooms don't get cleaned. You have to go to the desk for clean towels, wash cloths and trash bags. Room had a funny smell. Pool was not working and apparently has not been for some time. Bed was comfortable but pillows felt like they came from the $1 Store.

Very clean. Friendly staff.