Holiday Inn Cleveland by IHG

Spacious room

Moldy shower caulk, no free breakfast, no cleaning service the nights I was there

Rebecca was amazing!!! She Went way and above I was traveling with my elderly mother for a family wedding,,,,she was amazing and helped with everything we needed

Location

Not as clean as I would prefer, shower did not drain well

Price was good and the staff was great. Woke up to sugar ants all over danish in a food container left on counter. Staff changed our room. Second room was very humid for the next three days. Any piece of clothing hanging was extremelh moist. So not very pleasant.

I checked in late. The staff was very accommodating.

When checking in, we were told there were no rooms available to put us, but we had reservations for over a week (they saw it in their system) but all rooms were showing full. Someone at the hotel even called me that day before our arrival confirming my stay. After waiting, they identified an open room (not what we paid for) but we took it. I guess they did not indicate they gave the room to my wife and me, because at 10:30 that night, a woman scanned her card and walked straight into our room. I was in bed and my wife was in her underwear. That has NEVER happened to us ever. The next morning, my wife and I were locked out of our room because they had voided our cards to assign it to the woman from the night before. We went to the front to get our cards reprogrammed and they had lost record of our reservation (not sure if the guy just didn’t know how to use they system or if it was legit lost). Finally got the new cards and went back to room to get ready for the breakfast we pre-paid for. Got to the eating area and there was no one making breakfasts and no one making coffee. We proceeded to attempt to talk to a manager, but they do not have a manager on weekends. Poor guy up front…there was a line of people behind us with their own complaints. Two elevators and both were out of order. The place was clean, but that was all it had going for it. Definitely not worth the premium we paid for the stay. Do not recommend.

Friendly staff & clean