Holiday Inn Express Southfield-Detroit, an IHG Hotel

Everything is there, shopping and highway, restaurants,

It’s was hair on all the towels they even had hair on the toilet and sick like someone shaved and they didn’t clean my room it was stains on the bed and couch it was dirty towels still hanging in the bathroom after I Checked in I reported and took pics and they told me and my family to leave and called the police

Needs some upgrades to the property

Comfortable enough, but the room could have used a thorough cleaning! carpets and walls are very dirty and stained! Breakfast was nice and the area seemed quiet.

The room was nice and spacious but one of my rooms had no ac they couldn’t move me to another room because no housekeeper on duty to provide a clean room. The employee that checked me in had the worst customer service!

My room was dirty, I had to ask someone to come vacuum the room, there was hair on the sink and in the bathtub. There were stains all over the floor. The pull out couch memory foam mattress had stains so I had to let my children sleep in the bed with me. I don’t think what I paid was worth it.

Room’s were clear and neat but not thoroughly cleaned. My room had not been vacuumed. Very dusty around all countertops and bathroom fixtures. Bed was comfortable and breakfast was ok. All Rooms was spacious, large bathroom but also very dated. The price should be adjusted due to these shortcomings. They have a pool which is a big plus!

There is lots of bad bugs in the room.

Almost everything was as advertised.

The reason for this was for a short visit with family. We didn’t expect a fancy accommodation since we weren’t spending very much time in the actual room. We did expect a clean, comfortable room. This room was not clean or comfortable. The bathroom was in poor condition: the shower curtain had rips, there were spiders living in their webs, the tub had a faint ring and the white shower walls had various indistinct smears. The couch was badly stained and was uneven, indicating it had been worn way beyond its acceptable use. The carpets had stains and the molding around the floors were peeling away from the wall. The towels were as tough as Brillo pads used to scour dirty dishes. The guests in the room above could be easily heard. From their footsteps to other sounds that should not be heard so easily. There seemed to be an argument or some other disruption outside of our room that was very disruptive. The two remotes were sticky to the touch. The few conversations with the front desk regarding basic guest questions (for ex, the WiFi passcode, which was not initially provided) was met with rude and short responses, lacking basic customer service. Considering the amount we spent for our stay, we expected a better, cleaner experience. There were other competitors charging a fraction of the amount per day but we expected a better quality stay for the amount spent with the Holiday Inn Express. We will not ever spend another dime with this chain.