Campanile Hotel - Birmingham

Hotel was clean. Staff were nice. Food lovely. The room was too cold it was set at 18.5 degrees which at night wasn’t warm enough and there were no extra blankets in room. We asked for blankets but reception couldn’t get into the room where they were. Neither of us slept well as cold. Next day I asked again and we were given 1 extra duvet. Our last night there were no parking spaces which is not right. I asked reception and was told to park next door in a nursery car park. It didn’t feel safe as no Cctv. That is not right when within the price is states free parking On Site. The younger man on reception that night was helpful the other one couldn’t have cared less. Won’t be recommending this hotel unfortunately.

There was a very noisy group staying on the same floor so it was quite unpleasant. The room was too warm even though the heating was off.

The refurb of the restaurant lobby is great and the staff are as helpful as ever, especially Alicia on reception.

Only real issue was parking in the car park. There were many Autoglass vans parked in the car park even though their depot was "over the road" . Good, convenient hotel, friendly staff, will use again when I am in the area.

It was nice to be away from town center but still within walkable distance. It's right along the canal line, which is very walkable. The beds and pillows were hard and uncomfortable. The staff was so helpful!

Nice, clean hotel. Good value.

The hotel had no reservation for me - it took me over 1 hour to check in - I had to message and call you to get it sorted - not good enough. Ypu told me it was the hotels issue - they told me they often get reservations in the wrong names. Sam (reception) was very helpful and ended up speaking to your team to help. In morning found a bed bug on my covers - reported this to reception on way out - came back and they had checked the room and advised none others found - I ended up leaving and not spending the second night.

Always a warm welcome nice clean rooms and straight forward stay good location

Air coming through the windows the duvet was not thick enough I felt cold from the moment I switched the heater off and the air coming through the windows did not help

Rooms are clean and comfortable. But no toiletries provided like toothpaste.