Taj West End

This is a hotel run by fools, who think that they know what they are doing and can treat guests with disrespect and get away with it. Each and every hotel staff was full of pride and showed rude attitude. I have been to like 35 countries and multiple 5 star hotels but this one is the worst 5 star hotel. My detailed experience: 1. On my day of check-out when I collected my stuff from the room locker, I observed that there are multiple holes at the back of the locker which is clear invasion of privacy. This shows that the hotel promotes criminal behaviour and misconduct 2. Fridge in my room wasn’t working 3. Toilet and balcony weren’t cleaned properly on the day of check-in. Subsequent days there were dark stain marks in the toilet seat 4. They forgot to polish my footwear even after keeping in the drawer 5. International cricketers were staying at this hotel, so the hotel staff gave excellent service to them but not to other guests. Whenever a hotel staff talked with a white-skinned guest they were so polite, respectful and simultaneously rude to brown-skinned guy like me. They are also promoting discrimination by doing such things, such racists 6. Restaurant staff are the worst of all staff in this hotel. They didn’t know items of their own menu. Sachin, didn’t know that there was Pesto Sauce pasta and Paneer Makhani in the menu of the hotel. 7. Faced language barrier issues while placing order at restaurants. They aren’t fluent in any language 8. Restaurant staff were visibly rude and didn’t even have a smile on their face. Multiple times I said “Thanks” but I didn’t even get a reply or a reaction on their face. So ill-mannered fools with zero sense to treat guests 9. Coming to front desk: Ayushi Shukla, Rupa, Dinesh, Saina (or Sania). This all people didn’t even have the courtesy to apologise to me during the check-out process. When they wanted to ask for money, these shameless people reminded directly and collected money. Egoistic and rude team

Everything. Beautiful rooms stunning facilities. Staff amazing. Spa exceptional. Best massage ever. Food delicious.

Nothing

Tout Le confort, le parc avec sa végétation luxuriante. Un havre de paix. Super petit déjeuner et un personnel très accueillant et disponible

Rien

Excellent stay at the Taj West End. The hotel and facilities were of a very high standard, the food was delicious with a good choice of restaurants (we chose the Loya and had a fantastic Loya experience with the set menus), all the staff gave exemplary service and our room was immaculate. A big thank you to Surendra and Dikcha at the Loya restaurant, and Manoj at the swimming pool.

Nil

Amazing experience. Even better service. Especially by mr Saravanan

Recently stayed in the Taj Club room of this property and felt that this property is missing the 'Tajness' and 'Wow' factor that one expects from a premium brand like Taj. The Taj Club Lounge needs to be upgraded, and the service level needs to be improved upon; otherwise, it's not worth it. If you are expecting a luxury 5-star Taj property, you will be in for a major disappointment. Cons Taj Club Rooms are in need of maintenance. The Club lounge is too small and doesn't have a nice vibe. The Club Lounge High Tea and Cocktail hours menu has got fewer options. Front office and guest relations services need to be improved upon. Chaos at the time of check-in The property is showing signs of aging and badly needs overall maintenance. Not value for money Pros Lot of greenery, open spaces, and a well-maintained garden. A nature walk within the property is nice. The whole property is built into a lot of history.

Very nice hotel with good breakfast. Doesn't feel like you are in the city.

Staff was very noisy early in the morning. We didn't sleep at all one night due to other guests being loud late at night and then at about 5am truck sounds and hammering from inside the hotel.