The Ballantyne, a Luxury Collection Hotel, Charlotte

Very nice.

Beautiful hotel, great service and amenities! Location is ideal as you can walk to different restaurants, coffee shops and a beer garden. Hammocks and playground right behind the hotel were great with the kids!

I would love to write a glowing review. I cannot unfortunately. The name may say luxury but our room was squalid. I've stayed in nicer rooms in motels in the 70's. The bathroom is gross. Lots of poor repairs, black mold in the shower, nicks and chunks taken out of the bathtub. I wouldn't shower my dogs in this bathroom. The balcony is a joke and we paid extra for a balcony. It looks like an industrial area, floor is cracked, paint ripped out, rust stains everywhere, rust stains running down the wall. Add a chair where one leg bottom was sheered off so it rocked back and forth. I took one look and rolled my eyes. This is not luxury. This should be someone's job to make sure the room rises way above shanty. We intentionally stay in upscale hotels. This failed to meet even basic standards.

I recently stayed for two nights at Ballantyne, a Luxury Collection Hotel, Charlotte. Upon arrival, the property made a wonderful first impression — the fresh flowers in the lobby and the serene, well-maintained grounds set a welcoming tone. The location is convenient and within walking distance of several restaurants. Staff were courteous and professional, and management was responsive when concerns were raised. However, for the $400 nightly rate, the room itself was disappointing. The décor felt outdated and dim, with carpet that had noticeable stains and did not feel clean. While robes and slippers were provided, the bathroom tile was worn and in need of updating. Upon arrival, I found a visible stain on the bedsheets — housekeeping did respond immediately, but it was still an unsettling first impression. The in-room minibar automatically charges if an item is moved, and there was no espresso or coffee machine available in the room — surprising for a property of this category. The spa, while spacious, felt overly segmented with too many small rooms, making it feel disjointed rather than relaxing. Dining at the on-site restaurant for Saturday brunch was mixed: the food was fine, but our waitress appeared impatient and visibly displeased with even small requests.

The room was very nice, spacious, and the amenities were good. Enjoyed breakfast at the restaurant. Shuttle service to the Bowl was helpful. The inside pool and hot tub area was kept clean. Nice size fitness room and decent equipment.

Not having a refrigerator in our room, little things should be paid attention to such as blown light bulbs, soap dispensers, etc. The chairs outside by the pool area need to be replaced.

It was worth the price, the staff was friendly and the food was amazing.

The elegant vibe that you feel as you walk in.

You have to walk around the building to get to the outdoor area.

The restaurant in the hotel was below average. I went there for lunch. My sandwich and sweet potato fries were overcooked (burnt). Staffing shortage myst be a problem because it took a ling time to get my burnt meal. The waitress deducted a couple of dollars, but i should not have been charged for that food.