The Ballantyne, a Luxury Collection Hotel, Charlotte

BEWARE!! We were here for a five night stay and on our last night our car along with MANY others got broken into. The front desk was absolutely no help. Manager said he this had never happened before. The officer who did the report said it’s a common occurrence there. They didn’t make guests aware at all. A simple sign at desk that reminds guest to lock doors and remove valuables would’ve been nice. Upon check out we were not notified of the incident. Only when we went out to our vehicle we noticed glass all over the parking lot and unfortunately our car was one of the targeted vehicles. Absolutely nothing was done by the hotel to help. I will never return based on how poorly the situation was handled. Still no one has reached out to check on us and apologize for the huge inconvenience.

*I’m sharing my experience after being challenged by the manager to “go ahead” and leave a negative review* I stayed at The Ballantyne last night (6/12/25), expecting luxury and security. Instead, my car, along with at least 18 others, was broken into in one night on their property, while 2 off-duty cops were allegedly providing overnight security for $75/hour. This wasn’t a random one-off single-car break-in. It felt organized, coordinated, and honestly, it reeks of an inside job. Nearly 20 cars had their windows shattered in a small, open-air parking lot, and none of the hired security heard or saw a thing? Come on. However, the worst part of my experience was The Ballantyne’s cold and robotic response. No compassion or concern for guest safety. I asked for a simple one-night refund to help cover the costs incurred by this event while on Ballantyne property, including window repair, cleaning fees, and stolen items (including fine gold and diamond jewelry). To be clear again, I was not asking them to pay for any of the damages incurred on their property and under their surveillance, just to simply refund one-night of my stay. I found this extremely reasonable, but they refused and doubled-down multiple times, hiding behind a “not our responsibility” policy for the parking lot (yet this is the same parking lot they hire security to monitor overnight?). So they’ll sell you the illusion of security, charge you top dollar, and then abandon you the second something goes wrong. Horrible customer service, zero accountability, and absolutely not worth the risk. They love to throw around the word “luxury” in their branding, but this experience was quite the opposite of luxurious. There are many better, safer, & more customer-service focused hotels in Charlotte where you can stay instead. Avoid this place.

I booked The presidential suite for my birthday to have a small gathering to celebrate and every so often they are coming to my room about complains of noise when I was Told before I booked I can Have a gathering celebration and this was not fair to disturb me each time this was not a good experience

Amazing stay!

Luxurious hotel. Clean, excellent service, delicious food at the restaurant.

One of my newly discovered gems ! I travel a lot for work and have enjoyed every second at the hotel. Short stay but would love to come back and stay a little longer! A treasure

Great hotel, very clean and staff is amazing.

Excellent service and food.