SureStay Plus Hotel by Best Western Litchfield

Hotel is updated and very clean. Breakfast was wonderful. Eggs hash browns sausage waffles juice bagels mini muffins apples. Pool is clean and well maintained. I have to say the staff here are exceptional. We were here when the wind chill was -28. Freezing outside. We also had the flu. It was a tough few days. Staff were there for us!! we needed extra blankets and comforters and staff happily brought them to us. We kept to ourselves for breakfast so as not to infect anyone yet staff were there to get us anything we needed. They were happy to help even if there was a chance they would get sick. THANK YOU THANK YOU!

Beautiful, well decorated property with comfortable rooms, friendly front desk staff, and even a hot tub! The breakfast was minimal, but included hot selections and was good quality. TV has many channels (including FoxNews & History), but doesn't have some (like Discovery).

We rented a King Suite which allowed family members to sleep in their own space on a couch. The bedroom was separated by a door which kept sound down between sleep areas. The room was quiet (hotel on the far east side of town) and well kept. Bed and pillows VERY comfy and I slept so well! The Staff were ALL so nice and made the trip even more enjoyable with the friendly service! Breakfast was good - and the coffee was actually good too (I'm a picky coffee person). I would stay here again!

Overall the hotel was nice. It was clean and the staff was helpful. The only issue that I had was that the water pressure in the shower was minimal and the soap didn’t seem to rinse off well.

Room was very nice and clean. Staff was very accommodating and pleasant. Will stay there again. There was quite a group of us staying there to attend a funeral so we spent a bit of time hanging out in the common areas and were always treated pleasantly.

the room was clean, and we received fresh towels daily. I liked the convenience of the guest laundry at the end of the hall.

We booked an ADA compliant room, mostly for toilet size and bars in the shower. My spouse uses a cane and sometimes a walker. He gets up in the night frequently and can be unsteady. We had an incident which resulted in a trip to the local emergency room for stitches. An incident report was filed and we did receive somewhat of a discount as compensation. However, I believe the cause of the incident is a design feature in the room. It is an ADA compliant room, but it contains a feature that is of concern: an open closet at the entrance and a shelf that holds hangers,which, at my husbands height, are really in the way when the room is entered. and, this shelf is right by the entrance to the bathroom. I do believe the placement is awkward when one is is 6 ft+ in height and not wheelchair dependent. ( i also beliece the bathroom door opens the wrong way to facilitate bathroom entry from the room). The shelf that holds the hangers is right at head height for my spouse, and it juts out from the wall about a foot. In the night, despite having some lights on, my spouse got up to use the bathroom and hit his head on the corner of the shelf. The force of impact was enough that he received a sizeable laceration, which required treatment at the local emergency department. After the incident, we were unable to change to a different room due to the capacityof the motel, , so I placed a shoe over the corner of the shelf for padding and moved the folding luggage holder from that area to a different area of the room to allow a wider walking area to the bathroom and make another injury less likely.