SureStay Plus Hotel by Best Western Litchfield

This is a wonderful hotel with a staff that went above and above our expectations. We were there for a family wedding in town. We arrived with 150 cupcakes for the wedding and Carrie, the General Manager, arranged for us store them in another area outside our room to keep them cool. She couldn't have been nicer! The rooms were clean and comfortable. The breakfasts were delicious! Vickie was wonderful in the breakfast room and made sure everything was stocked. She was also friendly and helpful at the front desk. The lobby was nicely decorated and comfortable. Thank you for helping to make our special weekend so much fun!

The manager was extremely courteous. I was booked into a handicap accessible room, which was not intended but ok. I don't know how anyone in a wheelchair could possibly stay in that room. On the upside, the experience was OK. It's the best hotel in the town and conveniently located.

Very friendly and welcoming staff.

This is the worst place I have ever stayed. We did not leave as my wife did not want to stay in New London or Paynesville, as her father was in these towns, and she didn't want to be where her dad no longer was. On arrival, we were informed that they room we had requested on the first floor had been given away. I booked this room in March, and the local staff blamed this on Expedia. I did not book this on Expedia, as I know it is far better to book on the Best Western site, as I stay in these hotels in southern Arizona. We were offered nothing for our inconvenience, other that its not our fault.... Immediately, we noticed that the carpet is absolutely filthy. My wife had some brand new socks and within 5 minutes, the bottoms of the socks were absolutely filthy. I can wear my socks outside and get them less dirty than my wives socks were. She left the pair for the local team to see just how dirty their facility is. Plus the room smelled, probably due to the HVAC unit not keeping the humidity down. My wife decided to take a bath, and when she started the water, she noticed several pubic hairs. Does your team not clean the tubs???? Also, the there is a nice layer of dust on the tiles used to create a kick board inside the bathrooms. Shows your staff doesn't know how to clean. Another major problem was you had to slam the bathroom door in order to shut it. We would have reported this but were afraid we would be moved to a worse room. Oddly enough, once you got the door completely shut, it would easily open. Someone has done a poor installation on the door. We intend to post a video of this nightmare on Yelp and other sites. We also had an incident one morning when we got a knock at the door, despite having the tag requesting privacy hung on the door knob. When I answered the door, I was informed that they needed to do a linen inventory. I informed them that my wife was feeling ill, and was still in bed. They insisted that they be allowed to just jump in to count the towels in the bathroom. My wife screamed "NO", and I slowly closed the door. This is a level of incompetence on your local staff. They need to understand the privacy tag is there for a reason. Our night, there was an issue with the fire system continually alarming. This prevented us from getting any sleep once this started. I finally had to call the front desk to find out what was going on. In this situation, I have had other hotels notify the guests of ongoing problems, keeping them informed. I was so happy to leave and check into a Hilton hotel in Minneapolis. The first thing on the wall was a statement about if you have problems with a stay and it isn't made right, the stay is on Hilton. Amazingly, we had not once issue at this hotel.

We checked in at 6pm and was told that our room wasn't available at Expedia double booked the hotel for the night. Were given a different room but no credit for paying for the better room and settling for less than what we wanted. Wouldn't book again.

Wonderful hotel and staff was amazing

It was very nice.

Pool...breakfast...courteous front desk personnel

High price

2 nights stay Very nice lobby area Free breakfast had a nice variety~would stay there again!