Extended Stay America Suites - Orange County - Katella Ave

Staff was great. All that aside property needs a lot of improvement.

Too many issues, carpets were filthy. Hallways smelled disgusting. Got moved around 3 different times because my kids were making “too much noise”.

Quiet neighborhood with mall close by

Maintenance of rooms are not updated. Bathroom hardware are not cleaned. Toilet seat not secured. Non-working AC. Sink faucet splashing

I asked for a late checkout, and was helped. But cleaning crew still came in and removed our belongings and cleaned room before our approved late checkout.

The staff were very friendly, location was ideal.

The place was not clean. Odd smells in the lobby, hallways, room, elevator. The toilet seat was broken and completely removed from the toilet, the shower would not get warm (and was ON when we first entered the room), the bathroom sink was cracked and sprayed water everywhere, the room looked like it hadn’t even been cleaned before we checked in - finger prints all over every surface, stains / marks on the furniture from liquid spills, stains on the sheets. The beds aren’t stationary - when you sit on the edge of the bed the top completely raises off the floor.

L’emplacement prêt du stade

Cet établissement est très vieux. Il faut changer les rideaux et la moquette du couloir. Mauvaise odeur dans l’établissement vieillissant. Les animaux sont admis.

We checked in after a super cross race and The hotel room smelled like smoke so bad my wife stated throwing up within 3 minutes of being inside and there were bugs all over the room, we told the worked and they didn’t do anything so we left and went home at 11pm

We checked in after a super cross race and The hotel room smelled like smoke so bad my wife stated throwing up within 3 minutes of being inside and there were bugs all over the room, we told the worked and they didn’t do anything so we left and went home at 11pm

The 1635 Katella property isn't very good at all. Nothing in the kitchen to cook with, not even a glass. At 8pm on pur last night we return to a single kitchen towel, and a paper with kitchen stuff we could ask for. REALLY!? 2 tiny and I mean tiny, bars of soap, with 3 tiny towels, no other bathroom amenities - not even a shower mat. NO SHAMPOOS, NO HAIR DRYER, NO COFFEE MAKER, NO WATER CUPS, NOTHING YOU'D EXPECT IN A $150/NIGHT EXTENDED STAY ROOM Bloody pillows and bedding, and a toilet that stopped working every time it was used. After waiting for someone to address it, we finally got the plunger ourselves. THERE ARE NO MAINTENANCE PEOPLE ON SITE. After doing this THREE times, we kept it until we left. And then there's the most important part, the bed - think a 60s era cheap spring mattress for a child. This was honestly, THE WORST HOTEL MATTRESS, I've ever had to sleep on. I'm in so much pain, its ridiculous. There were no extra pillows or blankets offered in room. Breakfast is coffee, a prepackaged muffin or a granola bar. Its not a grab and go breakfast, its not breakfast at all. This was not good value for money.