The Leela Palace Bengaluru

External furniture can be far better workout stains. Etc.

NA

The registration process took longer than expected, and the welcome message and email felt excessive. Additionally, the staff response time when requesting assistance was very slow, especially in the restaurant, where support took an unusually long time. Overall, the service experience could be improved by making the process more efficient and ensuring faster staff response to guest requests.

Great location with huge area. Very very clean and top classy food and beverages

Pay for the upgrade and could not enjoy the experience . High tea, property tour, cocktails evenings fully

The outdoor courtyard and garden areas were beautiful and created a relaxing atmosphere. My room was clean, comfortable, and well-maintained, and the balcony was one of the highlights of my stay. The staff, security team, and service personnel were consistently kind, polite, and welcoming. I also appreciated the pleasant surroundings of the hotel and found the dinner offerings satisfactory. Overall, the property has strong potential and several features that make it an enjoyable place to stay.

The hotel had difficulties accepting international credit cards, with UPI appearing to be the only reliable payment method. Breakfast service was often slow, orders were sometimes incorrect, and follow-up was frequently required. Communication was excessive, with numerous emails and WhatsApp messages before and during the stay. The lobby felt relatively modest compared to other Leela properties, and the front desk team could benefit from additional training. The fourth-floor corridors often carried kitchen odors, my room was quite far from the elevator, and small details such as a blunt fruit knife affected the overall experience. Better coordination in the restaurant and improvements in guest service processes would significantly enhance the stay.

Overall experience was amazing.

Can't remember any such thing I did not like about this place.

מלון יפה ואווירה נעימה . ניקיון

ביקשו שאבצע צ״ק אין לפני הגעה ואכן ביצעתי כנדרש . כאשר הגעתי למלון התחילו את כל התהליך מהתחלה והמתנתי כחצי שעה שיסיימו, בדיחה. בארוחת בוקר בקשתי כוס תה שלא הגיע עד לסיום הארוחה ובכלל. מסעדת הפופ אפ הייתה ממש לא מוצלחת. הצוות אמר שהרבה אנשים לא אהבו.