Kingston Plantation Condos

We booked a two bedroom oceanfront condo for the majority of our stay, but the last night had to move to a one bedroom garden view condo. After staying in both condos, I can confidently say that they are BEAT.. All of the condos need a lot of work. They are outdated, beat up and used, needing an update and at the very least, a fresh coat of paint. didn’t even have a smart TV so if you want to watch a movie you would need a DVD. Not to mention the first place we moved into was dirty. The couch was covered in crumbs, the floor was dirty, there were cobwebs in the corners splatter marks on the curtains, and the kitchen counter had stuff stuck on it. The main issue is these condos are privately owned, so you don’t know what you’re going to get. Until you walk into that room and see if it is clean or dirty, updated or outdated. Now, we booked through Hilton. The property itself that Hilton maintains is beautiful. The fitness center is fantastic., With classes, a gym, Pickleball, tennis, golf, simulators, etc. The pool is well maintained and gorgeous, the property is well manicured, and the folks that work at the front test were super helpful. Especially Ginny and Kaysie. They went above and beyond with accommodating and assisting.

Let me begin by saying that the ONLY reason it has 2 🌟 is because the customer service was EXCELLENT!!!!! Kaysie, Linda and then Brian (Brent…the manager) were all WONDERFUL!!!! But I want you to know about the accommodations. These condos and villas fall under the Hilton umbrella but are NOT required to have Hilton standards. I was placed in the South Hampton condos. It was clean, but horrible. The bed was squeaky and the mattress felt TERRIBLE. I could feel the springs in my back. I DID NOT SLEEP A WINK!!!!! I was text with someone all night trying to find different arrangements and I’m grateful for the customer service. Linda got me another room in the Embassy Suites for the next night. That felt like heaven and I will leave them a separate review. Just know this….if you go with Kingston Plantation, you may get a nice unit, you may not. They are each owned by different people. One unit in the condo may be clean, modern and comfortable and the one next door may feel like a bed in the Bates Motel. I actually called Hilton Honors to ask why it’s under their brand (because I’m a Hilton Homie) but another unexpected thing happened…they hung up and didn’t call me back! Another bummer is they don’t list all the additional charges by the time you get your bill. My $99/night ended up being over $200/night after parking (I planned for that), resort fees and taxes. Again, thank you to Brian/Brent (the manager at Embassy Suites) for returning my call and being so professional. However, I thought it was important to leave an honest review about those condos and villas. Another review about the Embassy Suites where I was placed for my second night is forthcoming because it was AMAZING!

Our stay was very pleasant. We had issues with our heat in a villa but called it in and Artur from Albania was here in minutes and assured us what we could do to turn heat up so we were comfortable in the unusual cold snap here. He was professional and kind and made us feel welcome and at ease at Kingston Resorts and in South Carolina as first time visitors. You have a wonderful employee. Thank ypu for the conversation Artur the world needs more of that .

The venue and the staff were very good. Location- Great Atmidohere- Great Rooms- Excellent Cleankiness- Excellent Service- Very Goid Sraff: Kelly,Alan, Kaitlyn, Brianna, Mike, Jay,Darius Very Good

The beds were extremely comfortable.

I didn't like being on the top floor due to my husband's bad knee. I requested a lower level but nevertheless my husband was a good sport about it.

Special thanks to Ms. Delores who checked me in. She was very nice. Fast and efficient check in and she was able to accommodate my special need for a first floor unit. Excellent location on the property. Close enough to enjoy the beach and other amenities offered. Just a short walk or shuttle ride. Housekeeping request taken care of quickly.

Some of the furnishings are a bit outdated in the unit. I found an old dusty baby diaper under one of the dressers and one of the tubs was a bit clogged from either hair or sand so it makes you wonder about housekeeping standards. Luckily we travel with our own cleaning supplies. I also feel the parking fee should be included in the “resort” fee.

Just being at the Beach.

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