Aston at the Maui Banyan

The apartment was clean and spacious for 2 people. Our unit on the 3rd floor had partial views of the ocean and it was great to watch the sunsets on the balcony. Staff was friendly and helpful. We left behind our house keys by mistake, and staff was kind enough to find them and mail them back to us.

The kitchen could be better equipped. We were 8 family members renting 3 separate units to celebrate the holiday season together. But when we cooked suppers and ate together, we were missing some kitchen supplies and dining room furniture for 8. It is unfortunate that the small round dining room table cannot be extended.

location

shower head has little pressure

Leaving!

I arrived on the afternoon of 23/12 to be told the apartment I had booked back in October and paid for in full, was no longer available until 29th December due to plumbing problems. I was "dumped" into a one-bedroom hotel room with no cooking facilities, plates, cutlery, or cups. Given the high season, I could not find any alternative accommodation, so I had no option but to stay in this room. The room had an adjoining door "locked" where a family with young children were staying. They were understandably noisy and meant staying in a very uncomfortable experience. People were coming and going all day and night, banging their front doors without any concern for anyone in the complex. The room was dark and dirty, with mould on the curtains everywhere. Even when my booked accommodation was "ready" I had to chase to be allowed in to it, check-out time is 11am, and check-in is 4pm. Despite numerous phone calls to reception, I ended up having to go physically to them at 4;30 and ask why I had not been contacted. They then made a phone call and mysteriously, I could check in and move. No attempt to even offer assistance to move. The manager on duty on the night of the 23rd "gaslighted" me, saying "she should actually be out doing her Christmas shopping" not dealing with the plumbing issues. I'm sorry, but this is not acceptable customer service at all. When I finally did move the condo I had booked was fine, apart from being directly near the swimming pool where families these days appear to think it is fine to have children screaming up until 10 pm at night! There was a $ refund given for the nights I was forced to stay in the hotel accommodation, this did not make up for the fact I could not cook in my room, which I had planned on doing for Christmas day, trying to find somewhere to eat on Christmas day proved very expensive and very poor quality.

I arrived on the afternoon of 23/12 to be told the apartment I had booked back in October and paid for in full, was no longer available until 29th December due to plumbing problems. I was "dumped" into a one-bedroom hotel room with no cooking facilities, plates, cutlery, or cups. Given the high season, I could not find any alternative accommodation, so I had no option but to stay in this room. The room had an adjoining door "locked" where a family with young children were staying. They were understandably noisy and meant staying in a very uncomfortable experience. People were coming and going all day and night, banging their front doors without any concern for anyone in the complex. The room was dark and dirty, with mould on the curtains everywhere. Even when my booked accommodation was "ready" I had to chase to be allowed in to it, check-out time is 11am, and check-in is 4pm. Despite numerous phone calls to reception, I ended up having to go physically to them at 4;30 and ask why I had not been contacted. They then made a phone call and mysteriously, I could check in and move. No attempt to even offer assistance to move. The manager on duty on the night of the 23rd "gaslighted" me, saying "she should actually be out doing her Christmas shopping", not dealing with the plumbing issues. I'm sorry, but this is not acceptable customer service at all. When I finally did move the condo I had booked was fine, apart from being directly near the swimming pool where families these days appear to think it is fine to have children screaming up until 10 pm at night!

Kihei was a great location, central to all is Maui. Great access to everything you need and was not crowded compared to the resorts in Wailea or the Northwest island.

Perfect location. You can reach several beaches by walking. Shopping centers, ABC, restaurants, and cafes are within a 10-minute walking distance. Nice staff, comfortable and clean room with strong Wi-Fi. Singing birds and a green view in front of the window. No daily cleaning service or breakfast. It is not a hotel; it's more like an Airbnb. If you don't expect hotel services, you will be satisfied and happy. We were.

Walls are not soundproof. You can hear your neighbor.