Marriott's Crystal Shores

Amazing hotel right on ocean. Has 3 pools and countless hot tubs. Not bad price. Massive rooms. Great for kids has a water slide. Stilts has good food.

Perfect weekend getaway for the family. Didn’t need to touch the car the entire weekend. Lots to do and plenty of restaurants across the street. Very clean facilities with superb service. Will be back.

Very nice hotel and room! The reason for the 4-star, was because of the service at the front desk. There was a leak while the dishwasher was running that left water in the kitchen. The technician came and fixed, I then requested for someone to come out and clean the floor in that area and was told someone will be right up and no one showed to do so. Also I was told at the front desk that parking was included during my stay, which was incorrect information because I was charged. I called the front desk to mention and was told there was nothing that can be done after spending 5 days @ approximately a thousand dollars a night plus other expenses during the stay, boat tours, jet skiing, dinner, etc.

We were there from 05/06-16/25 and had a fabulous time. There were three adult couples. We shared a 2 bedroom villa with 2 baths. We had an upper level pool view room and it was amazing. The view was awesome. The staff was so incredible. For real. Anything I needed was delivered within 15 minutes. The location is so nice. The beach was the best. We spent a couple/few days renting beach chairs and umbrellas and absolutely loved it. We met Tom Brady and got our thermoses refilled a few times. I didn’t get pictures of the resort but got a whole lot of great sunset phots and adventure pics. It really was so nice.

Amazing stay!!

Deceptive room categories! We booked a poolview floors 3-6 and what we got is horrendous. Erin at the front desk as well as a lady in sales says if you walk out on your deck you can see the pool. They say this is exactly what pool view is so be warned. Our room looks at a roof (ugly one) and duct work on the roof. I will include pictures. We’ve stayed many times and have had lovely people but this time they say it’s just and this is what we get. Brooke in room assigning goes to help but was against a wall with 12 room types and they won’t chanfe the room type.

This is our second time at Crystal Shores and we will be back again. The villas are beautiful and have everything you need for a wonderful week’s vacation. The balcony is the best with a table for two and two cushioned lounge chairs. The property is extremely clean and there are 3 pools, a grotto with water slide in a shaded area, an upper pool for quiet, and lower pool for families, music and activities. As long as we were out by 10 o’clock, we did not have a problem getting 2 chairs with umbrella. We walked on the beach in the morning but didn’t spend time during the day. Cabanas by the pool can be hard to get. We heard that certain status people can book months ahead so this is disappointing. Stilts and Pizza Cucina are the only restaurants on site but there are options right across the street. Also, great souvenir shopping across the street. The kids loved the ice cream and activities. Adults loved the Tom Brady fund raiser water bottles with boozy lemonade and free refills. 😀

Perfect getaway

Excellent!!!!

7:25am Garbage Truck beeping and clanging. DAILY. Before our visit we requested a quiet room, that’s all. We didn’t ask for anything else. Osprey Building 409. We kindly asked for a different room as soon as we saw the alley. The GM Jean Louis insisted there was nothing he could do and he confirmed the garbage noise is every morning, always. No apologies, goodwill, or compensation was offered. Why hasn’t he worked with the company to adjust the timing of garbage collection? This isn’t a new problem to him. We get up for work and school every day, we deserved to sleep on our vacation. I had in ear plugs and it still woke me up,our kids and even our teenager! The lovely beach and pool are completely negated by the 7:25 am wake up everyday of vacation. We will never return.