Marriott's Crystal Shores

really frustrating that when i called hotel directly (at this point i have been told that there are no workers who do reservations at the hotel and that I must have been transferred) to make a reservation they offered me two free kids breakfasts with our stay. I would not have known to ask for that. when we went down for breakfast the server had no idea our breakfast was free and she suggested i go to the front desk. we would have never gotten a full buffet for the kids as one of them ordered only cereal and one ordered pancakes. and we prob would have just went somehwere else where my omelet wouldnt have been $22. insane price for an omelet with nonorganic ingredients. the lady at the front desk was not kind smiley or helpful and said it wasnt the hotels fault it was reservations fault. when i showed her the phone number i called she said ow that was our number but they must have transferred you. i then asked to talk to the manager. everyone passed on the blame and was pretty rude at your hotel. if someone is going to be offering free breakfasts but actually lying its a pretty low way to sell a room. just dont even offer that if you cant live up to that. I would expect that from somewhere other than a higher level mariott

Got back last night from a 5 night stay with family at Crystal Shores. First time here and we loved it. Enough activities to keep the kids happy. Pools are heated to a perfect temp. The beach is beautiful. The staff was friendly and helpful. Resort was well kept. Great location also. We stayed in a 2 br with a gulf view. The unit was very tastefully decorated in a modern style. Kitchen was great, clean and well equipped. The balcony!!! Amazing huge balcony off the living area with table chairs and 2 lounges. We were on the 6th floor of the Osprey Tower. The bedroom with 2 queens is definitely tight, but manageable. Master is a decent size with great bathroom, 2 sinks and wonderful shower. No tub in master, and also its own balcony, just smaller than the main balcony. The towel situation worked out well. We called daily to exchange towels. Left dirty ones outside the door and they were replaced with clean ones in a bag. The elevator situation… we were informed ahead of time about the servicing of the elevators. They allowed used of the staff elevator as an alternative, which worked well for us. Also the grotto pool and slide were only available on one day of our stay… again, we were informed of that ahead of time. Pool chairs were plentiful in early to mid morning but around noon time, there was no chairs available. Again, not unusual for resorts like this. The food and drink we got on property was very good. However if you need something from the market place… good luck with that. It’s basically non existent. Ive stayed in a lot of marriott time shares. Never encountered a marketplace like this. No coffee, and very little to choose from. Maybe they determined there is not much need here for it. And there is also a 7-11 across the street. But if you’re looking for the convenience of an onsite marketplace, you will not find it here.

Difficult to judge accurately since elevators were out quite often! We were on the 12th floor and too high use the stairways. The staff elevators were usually being used by service personnel, either maids or other service people. Very inconvenient.

Muy bueno

Amazing

Nice property !

Super clean, modern renovation, quiet, peaceful

It was a great vacation this hotel is a plus very family oriented

They only give one parking permit per apartment and they don't give another option! How is it possible for 8 people to fit in a car? The people at the reception are very rude and we ask to speak to the manager and they are also rude and they send you to park in the shopping malls, across the street, it does not matter if you have children or people with disabilities