Divi Dutch Village Beach Resort

Friendly staff

We love the beach we did not like that we got a different room after we were done with all inclusive for our last night we got a better room that was five star why we got a four-star room when we were all inclusive we did not understand and the food at the buffet was not good other than that it was a great place

Loved everything about this place it was amazing can’t wait to go back.

The resort is well maintained and the room is clean and comfortable. Location is great. Near lots of restaurants, shops and beaches. Only complaint is the pools close at 8p every night and the 10a check out time (which so happened was not communicated to me). Every interaction with service was pleasant and helpful.

I was at Divi Dutch from 8/8 - 8/11 and there were several issues with my stay that went completely unresolved, and it seemed the staff did not try or care. 1) I made reservations a month out on Expedia and specifically booked a studio suite with beach view. We got a pool view. I spoke with front desk and was told; "Beach view? Here? Not here, no." I know that's not true because we saw the beach-view rooms. 2) Our patio doors were stuck shut, the latch did not work, I reported this 3 times. We were there for 3 days with no access to our patio. 3) The ceiling fan did not work. I reported this on day 2 after we tried to use it the night before. 4) The room had not been properly cleaned. I could swipe my finger and leave a trail in the dust. 5) Water leaked from the shower, we had to put multiple towels on the floor to keep it from becoming wet & slippery. (I did slip once but did not fall or get hurt, luckily) 6) The front desk was closed by 8pm on Sat and Sun. We needed taxis, and I was told on 2 occasions we had to request taxis from the front desk, they would'nt give me a phone number for a taxi company. But I can't request a taxi if they're closed. At check-out I raised all of these issues, I was told "the manager is in a meeting", was given a card and told to call back, I called and emailed, never got a response. This was a bad experience. I did not get the room I reserved, we could not use all the features of our room, and the staff was not helpful or responsive. (*American Airlines put us up at the Renaissance on Monday night due to a flight cancelation, and their customer service put Divi Dutch to shame) We loved Aruba, we would never stay at any Divi hotel.

There were several issues with my stay that went completely unresolved, and it seemed the staff did not even try or care. 1) I made reservations a month out on Expedia, I specifically booked a studio suite with a beach view, but got a pool view. I called the front desk and was told; "Beach view? Here? Not here, no." I know that's not true, I saw the beach-view suites. 2) The patio doors were stuck shut, the latch did not work, I reported this 3 times. I was there for 3 days and had no access to the patio. 3) The ceiling fan did not work. I reported this on day 2 after trying to use it the night before. 4) The room had not been cleaned, I could swipe a trail in the dirt with my finger. 4) Water leaked from the shower, I had to put multiple towels on the floor to keep it from getting wet & slippery. (I did slip once but did not fall or get hurt, luckily) 5) Went to the front desk at 8pm on Sat to request a taxi, the front desk was closed! Same thing on Sun night. I would've gladly called my own taxis but was told on 2 occasions that I had to request taxis from the front desk, they would not give me a number for a taxi company. At check-out I raised all these issues, I was told "the manager is in a meeting", was given a card and told to call back, I called and wrote an email, I never got any response. This was a bad experience. I would not reccomend Divi Dutch.

My daughter and I stayed here for her 15th birthday recently and it was a beautiful resort! The front desk staff were helpful and very friendly. They had a shuttle that took you from one resort to the other and Ramon, the driver was so fun and welcoming. We were treated like family and we loved every second of it. Even the housekeeping people were amazing. They lined all of our shoes up under the table. Small gesture, but it speaks loudly. We will for sure be back!

We will def come back to this hotel. We had such a good and relaxing time. All the beaches in Aruba are public which means the locals could come to the beach at this hotel as well. Not the best beach on the island by any means but still, very beautiful and quiet. The hotel is prob 5-10 minutes from downtown area with multiple places to shot and eat.

Highly recommended