Velas Vallarta Suites Resort All Inclusive

Todo la verdad muy excelente

El personal en ocasiones se molestaba

Отличная еда , широкий пляж . Брали концепцию все включено

К сожалению не повезло с погодой , шли ливни

la vegetacion y las albercas

el calor

La atención del personal el lugar y la comida

Nada

This hotel was exceptional at every turn and I can't wait to go back. For all of the people working there - from wait staff to musicians to the concierge, to front desk and even cleaning staff-everyone was friendly, competent, and warm. People did their jobs well, and went above and beyond. One morning they ran out of a cereal my son liked, and someone ran to get him more from next door. Waiters and waitresses learned your coffee order after a few days. Staff also had a great command of English, putting non-Spanish speaking guests at ease. The pool area is perfect; yes, a little crowded during spring break weeks, but large enough that groups could spread out. There were mostly families there, but some couples and older groups as well. Some older guests told me that they have been coming to this hotel for years - that says a lot! The grounds are beautiful! It feels like a botanic garden and the peacocks & iguanas are exciting to see. Beds are comfortable, and great value getting a full apartment. Views were stunning! The property is large enough that you can enjoy different activities, but not so big that you feel you are getting lost or in a tourist bubble, as with some all-inclusives. The hotel leans into its Mexican identity, which is wonderful! The programming/evening entertainment (including Mexican night) was fun and enough to give guests (including tweens and teens) fun things to do (karaoke, casino night, dance performances, cultural shows etc) where they might feel like they have some independence, but within the safety of the hotel grounds. The hotel is so close to the airport, the commute was a breeze. Getting an uber from the hotel to town (as a solo mom with 2 kids) was safe, inexpensive, and quick. The food was excellent and varied. Breakfast was delicious, and the beachside cafe was our favorite. Pool games, including volleyball, water aerobics, poolside ping pong and crafting, were fun and well-attended. We'll definitely be back!

Honestly everything was great! A few things: If swimming in the ocean is important to you, this might not be the hotel for you (though my sense is that most hotels in Puerto Vallarta are on beaches that are beautiful to look at, but very few beaches are good for swimming). We swam once and saw a few others doing so, but it was very rocky and coupled with the medium-sized waves, made it hard not to stumble a lot. Others were stung by jellyfish, and the property next door has a warning sign for crocodiles (I'm told only during rainy season!), which we was a little unsettling! That said, the beach is great for sitting, walking, playing volleyball, playing in the sand etc. And stunning for photos! If being near night life is important to you (wasn't for us), this also might not be the hotel for you. It is a 25 min taxi/Uber ride to the downtown where you would go to shops, restaurants etc. However, Ubers were quick, safe and cheap. But if you want to stay where the action is, you might choose elsewhere. Our suite was quite new, but a glance in a few others showed me that some suites still need updating. Also, I did not find any salespeople aggressive, but I do think they sell timeshares, which I know is a turn off to many. That said, a polite "no thanks" was all it took - I did not find anyone overly pushy, as I have experienced in other places. Food for the lunch hour wasn't available until 12:30pm. While this may be natural for the local context, some guests with small children (who are likely to eat earlier) or coming from eastern time zones may be hungry for lunch earlier. Finally, the hotel is very close to the airport. The airport is not busy, but during a few stretches in the afternoon, it is possible to hear some planes taking off/landing. However, unless you are hypersensitive to the noise, it's not noticeable. The hotel was nearly perfect for us, but these might be things others would consider.